Driver was early, let us know how long it would take to get to the airport, and overall was a pretty good driver. The only negative was the van smelled strongly of cigarette smoke which may affect some people. It wasn’t great but I know some people wouldn’t be able to sit in that for long periods of time.
事業者からの返答
hi dear，We really appreciate your detailed feedback on your airport ride. It makes us happy that our driver was on time and communicated travel details clearly—this is exactly the service we aim to deliver.We feel awful to learn the van had heavy cigarette smoke, and we totally understand how uncomfortable that can be, especially for long trips. Smoking inside service vehicles is never allowed, and we take this complaint very seriously. We’ve spoken to the driver to reinforce our smoke-free regulations and scheduled a full deep cleaning and deodorization for the vehicle.
Your feedback helps us fix our flaws and improve our service quality. We sincerely hope you can give us a second chance to offer you a clean, comfortable and pleasant transfer experience in the future
W
Wendy_K
May 8, 2026
Very prompt and...
Very prompt and courteous. Would use again. Viator seems to be making the bookings nicely. Stop askin
E
Evelyn_H
April 21, 2026
Great choice-stree free booking and service
Very convenient. We booked several months in advance are to get transportation from Narita airport to our hotel in downtown. Tokyo we received confirmation and before our driver texted us to confirm and gave us instructions when we arrived. We communicated with us and gave us his location. It was very easy to use. The car was very comfortable and the service was great during our stay. We need a transportation again, and I reached out to the company and they provided additional service. I would definitely use them again and highly recommend them.
G
gandpdimarco
April 16, 2026
Excellent service
Excellent experience. Arrived on time and very helpful once we arrived at the airport. Thank you so much for taking away the stress.
S
Seema_R
March 31, 2026
Smooth ride from airport to the hotel.
It was hassle free with clear directions to get to the pick up point. The driver was courteous and on time.
G
Geraldine_L
March 16, 2026
Very pleasant driver and comfortable ride.
Good communication before arrival. Very comfortable ride from the airport.
Very pleasant driver who picked us up.
C
Carey_H
March 9, 2026
Driver was great, he was...
Driver was great, he was waiting for us and gave clear directions on where to meet him. Car was clean and well taken care of.
Q
Quest21584535583
March 2, 2026
Opaque Service
Their customer support lacks transparency, and the build quality of the cars is hit-or-miss
事業者からの返答
We're truly sorry to hear about your experience. Could you please provide us with your order number so we can look into this for you? If possible, it would also be helpful if you could share a bit more detail about the issue you encountered and you can reach us through the email or hotline, so we can better understand what happened and investigate further.
Y
Yasmin_S
December 31, 2025
Pricey, but comfy
Unless you can comfortably maneuver your way around Tokyo and the locations for bus/train stops, book this private limited.
K
Kathleen_C
November 14, 2025
To Narita airport
Driver was even ahead of time. Checked with us beforehand and let us know he would let us know when he arrived to pick us up his appearance was very professional and the vehicle was neat and clean. Assisted with baggage. Took us to the exact spot we needed to be at.
Tokyoの類似ツアーを比較
最安値: Tokyo: Narita Airport (NRT) Private Transfer to/from City Center — $24
最高評価: Shinjuku Food Tour in Tokyo Local Eateries — 4.9 (9,882 件のレビュー)
最短: Tokyo: Narita Airport (NRT) Private Transfer to/from City Center — 40 分
