⭐ A disastrous experience, avoid at all costs!
I booked a two-hour cruise in Dubai and I am extremely disappointed with this experience. The captain sailed for about 20 minutes to the Atlantis, then turned around to head back to JBR. In total, the round trip lasted barely 30 minutes. And when I pointed out to him that this did not correspond to a two-hour cruise, he simply replied: "That is your cruise."
It is simply unacceptable! During the cruises I usually take in Dubai, we generally pass by the Atlantis, the new Atlantis, we continue to the Burj Al Arab and, sometimes, we even discover small islands with their magnificent villas before returning.
Here, none of that. An extremely short ride, a very limited itinerary, and a disappointing service, with no consideration for the customer.
I strongly advise against this experience. If you want to enjoy a real cruise in Dubai and discover the magnificent landscapes of the city from the sea, keep moving. The ratio between the advertised service and what was actually offered is simply unacceptable.
An experience to forget and, above all, to avoid!
事業者からの返答
Dear Mohamed,
Thank you for your feedback. We would like to address your review directly with verified, factual context:
1.**GPS Proof, Timelines & Route Limits**: Claiming that a round trip to Atlantis took "barely 30 minutes" is completely inaccurate. Due to Dubai Marina’s strict 5-knot speed limit, it takes roughly 15 minutes just to exit the marina channel, making a 30-minute round trip to Atlantis physically impossible. Furthermore, visiting Royal Atlantis, the Burj Al Arab, and the World Islands on a 2-hour charter is not feasible—that itinerary requires a 3+ hour charter. Additionally, commercial boats are legally prohibited from touring around the private World Islands. Even negative feedback should remain within the boundaries of realistic facts.
2.**The JBR Stop & Pre-Trip Briefing**: Upon boarding, our captain conducted a standard route briefing, which you acknowledged in our email correspondence. After visiting Atlantis, the captain sailed to JBR specifically to honor your request to go swimming—a detail you chose to omit from your review.
3.**Onboard Conduct & Management Support: Our captain remained professional throughout the charter despite experiencing shouting and hostile behavior from your party. Following the charter, our operations manager dedicated extensive time over WhatsApp and email to walk you through our navigation rules and direct you to our website, where every single charter route and itinerary is clearly published for complete transparency.
While we always value genuine customer feedback, it is equally important for us to share the accurate facts. Whenever an issue arises on our end, we are fully committed to making things right to keep our customers happy.
Management
MY Dubai Cruises
2
211ahlamj
June 21, 2026 · via Tripadvisor
Nice trip 😍
We joined the trip along with our 2 kids, it was amazing specially for me and my husband 😍 the kids were uncomfortable at first because of the weather and then they enjoyed it ❤️ we caught 2 fish and we went to the fish market where we put them to be cleaned and grilled as there was no grilling service at the boat. 🎣
L
liangg2026
June 20, 2026 · via Tripadvisor
My cruise Dubai is the right choice for going fishing.
Captain Hari is very Professional and kind, we really enjoyed fishing today.
M
moustafac2026
May 30, 2026 · via Tripadvisor
Worst fishing trip
Very bad experience specially for fishing, the boat was moving very slow inside the marina less than 2 knots while max speed was 4, and outside the captain was moving very slowly, just to waste time and save on petrol, the captain is very rude, the other guy was nicer but overall i will not do it again with them.
事業者からの返答
Thank you for your feedback. We’re sorry to hear that the experience did not meet your expectations. We would just like to clarify that inside the marina there is a strict speed limit, which is why the boat must move slowly for safety and regulation purposes. Once outside the marina, the boat was operating at the standard cruising speed for this type of fishing trip.
Regarding the crew, we will address your comments internally to ensure better service in the future. We appreciate you sharing your experience with us.
F
fromamothersk
December 29, 2025 · via Tripadvisor
False advertising
I booked this yacht fishing trip for my family on Groupon. The booking title mentioned that my ticket would include "Barbecue". We fished, the staff were kind and helpful. While on the ocean, I asked when we would grill the fish. The captain said, "In 20 min we will head back to the dock." When we arrived there, I asked again, and he exclaimed, "If you wanted us to grill your fish, you should have asked while we were on the boat!" My mother and I explained that we DID ask and if our ticket included the grilling service, this should have been provided without me asking because if I bought the ticket, that means I wanted the grill service. He then hands us some fish in a bag of ice and escorts us off the dock. Feeling dismissed and defeated, I asked a dock crew member if I could speak to a supervisor or manager. He went and got a manager for me to speak to. I explained the situation to him and he told me, "I apologize but grilling is NOT ALLOWED on the yacht as it's a fire hazard." I replied, well why did they advertise this on Groupon? He said, "Sometimes they lie to get customers to buy tickets." I said, but that's false advertising! He said, "I know." Then I said, that's lying to the customer! He said, "I know and I'm sorry. But if you take your fish to any of these restaurants (points to the restaurants by the marina) and ask their chefs to prepare the fish for you, they will if they're not busy." I asked, is this the truth or are you telling me this to please me? He said, no it's true! So to humor myself, I went to two restaurants and asked if they would prepare my fish for us. They both looked stunned and told me it is not possible, as I'd predicted. I feel completely misled and disrespected. It's such a shame that we were treated this way. We did not have a good experience, unfortunately.
事業者からの返答
Thank you for your review. Your group consisted of three guests (two ladies and a child), and unfortunately none of you caught any fish during the trip. The other two groups on board caught around five fish each and chose to continue fishing rather than stop for a BBQ when asked.
When you returned to the pier with no catch, our captain kindly offered you his own fish, which you accepted. It was only at that point that you requested for this fish to be grilled. However, the promotion clearly states that the BBQ applies only to fish caught by the customer and only during the trip. It does not apply to fish caught by other guests or by the captain. This is clearly mentioned in three separate sections of the offer (About This Deal, What We Offer, Fine Print).
We conducted a thorough internal investigation, including reviewing call and email records. We have been operating for over 10 years with transparent communication and thousands of satisfied guests. The statements you mentioned do not reflect how we speak to customers, and it would not make sense for any manager to claim that our own advertisement is “a lie.” The comment regarding fire hazards is also incorrect, as our BBQs are done on an electric grill.
All calls and emails are recorded, and UAE regulations allow us to file a formal complaint when false claims are made, supported by the evidence we hold. However, we chose not to do so because we still value your opinion as a customer and prefer to resolve matters respectfully.
Our advertising accurately reflects the service offered, and we remain committed to fairness and clarity for all guests.
Best Regards Management
F
F8149UKmarkp
December 21, 2025 · via Tripadvisor
only 3 stars
we went on a med cruise for 14 nights in september the cabin was ok the staff very nice the food not so great.I made my feelings clear on their console where you can give reviews while you are still on board.I recieved a phone call when i was in the cabin and made a point of saying i understand they are cattering for a lot of people but so do all cruise ships and this was some of the worst food iv had,i am having to post this review on here later than i wanted to but thats because I never recieved the email tui say they send out for your reviews so it can help them improve.I GUESS THEY DONT WANT TO IMPROVE and after reading other reviews i can only say look at other cruises before you commit to a yui cruise you might pay a little bit more but you will eat well.
事業者からの返答
Dear Guest,
It appears there may have been a misunderstanding. We are a Dubai‑based yacht charter company offering hourly trips for small groups. We do not have cruise ships, and we are unable to provide 14‑day yacht charters. I would appreciate it if you could remove your post and repost it in the correct company.
Best Regards
T
tammyMontreal
November 25, 2025 · via Tripadvisor
Loved it!
My husband and I went on their 35 ft yacht cruise. Started off rocky, had trouble finding the place BUT turned out great! Amazing staff and beautiful cruise!
D
derrickm117
November 17, 2025 · via Tripadvisor
45ft Sunset Trip with Captain Diban
Excellent trip and fantastic crew lead by Captain Diban. Great communication before hand, easy to find and cannot fault the service.
M
markomK6557PW
November 16, 2025 · via Tripadvisor
Good for loving couples and romantic sunrise drives but not for fishing trips
I bough Groupon voucher for 4h trip. The ship is clean and stable.I recommend it for loving couples and romantic sunrise drives but not for fishing tours,go with specialized fishing tours if you are passionate angler. The crew took us to wrong area where there was no fish present and kept us for 3.5h there.On our way back there were lot of other boats where fish activity was very high but they didn't want to stop for 5 minutes since our time was out. They have their route and they are not willing to deviate from that route even the fish is not there.The fishing gear available on boat is bad and don't count on it if you are into jigging or lure casting.
事業者からの返答
Dear Marco,
Thank you for sharing your feedback. We truly appreciate you taking the time to write about your experience.
When it comes to fishing, the actual catch is something that is unfortunately beyond our control, as it depends on natural conditions and fish activity on the day. Our boat follows the same general route and fishing areas used by all companies operating from Dubai Marina, and during the trip the crew continuously moves between multiple spots to try to find the best possible location for guests.
We also make it clear in our description that this experience is a bottom‑fishing trip, and the equipment provided on board is specifically designed for that style of fishing. Techniques such as jigging or lure casting require specialized gear, which is not part of this particular package.
We’re glad you found the boat clean and stable, and we hope to welcome you again in the future for a trip that better matches the type of fishing experience you’re looking for.
If you want, I can also make it firmer, softer, shorter, or more formal depending on where you plan to post it.
Best Regards Management
F
faresa703
August 9, 2025 · via Tripadvisor
Amazing Fishing Trip 4 hrs on 40 ft Yacht
Well organized, very good communication and follow up, very prodessional .
Excellent and friendly team on Yacht. The yacht is clean , the trip worth every dirham…
Thanks a lot Captain Raj and his assistant…and thanks for Sofia. I will certainly do it again and again…
事業者からの返答
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear you had such a memorable experience with us. Captain Raj, his assistant, and Sofia will be delighted to know they made your trip special.
We take great pride in providing a clean, comfortable, and friendly atmosphere on board—and it means the world to us that you felt it was worth every dirham.
We can't wait to welcome you back again and again for more unforgettable moments at sea!
Best Regards
Management
