Was never picked up and waited an hour for our driver tried calling multiple times and customer service was horrible. Would not recommend to use in the future and will be looking for refund
事業者からの返答
Dear Carlo,
We are very sorry to hear about your experience and take this matter very seriously.
At this stage, we are unable to locate a booking under the name shown in this review. It may have been reserved under a different lead traveler name or booking reference.
Please contact us immediately at info@profi-driver.com with your booking reference, travel date, and lead traveler name so we can investigate this case properly and assist you as quickly as possible.
Best regards,
PROFI DRIVER
9
996audreyv
February 7, 2026 · via Tripadvisor
Prompt, professional , and kind
The manager was very accommodating and communicative. He was committed to getting us the ride we needed to the airport at a very early time.
Our actual driver was early, professional and took good care of our belongings as he packed and unpacked the van.
事業者からの返答
Thank you so much for taking the time to share your experience! We’re really glad to hear that our manager was accommodating and communicative, especially with such an early airport pickup. It’s great to know your driver arrived early, was professional, and handled your belongings with care. We’ll be sure to pass along your kind words to the whole team. We truly appreciate your trust and hope to assist you again in the future!
PROFI DRIVER Team
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Deborah_S
September 9, 2025 · via Viator
I reserved a luxury van...
I reserved a luxury van due to the amount of luggage I had. They sent a luxury car instead, one of the bags had to ride in the front seat with the driver. It worked out and was perfectly on schedule
事業者からの返答
Thank you for your feedback and for sharing your experience with us. We sincerely apologize that a luxury car was provided instead of the luxury van you reserved. While we’re glad to hear everything worked out smoothly and your trip remained on schedule, we understand how important the right vehicle selection is—especially when traveling with extra luggage.
Your comments have been shared with our team to help ensure we better match vehicles to reservations in the future. We truly appreciate your understanding and look forward to welcoming you again and providing the exact service you expect and deserve.
PROFI DRIVER Team
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dadeniyi
August 4, 2025 · via Tripadvisor
Amazing Service
Such a seamless experience. From the communication prior to arrival to the driver’s professionalism, we couldn’t ask for a better service.
事業者からの返答
Thank you so much for your kind words!
We're thrilled to hear that you had a seamless experience and that our communication and driver’s professionalism met your expectations. At PROFI DRIVER, we take great pride in delivering reliable, high-quality service from start to finish.
It was a pleasure assisting you, and we hope to welcome you again on your next journey.
Warm regards,
The PROFI DRIVER Team
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Lynn_R
June 29, 2025 · via Viator
No sign
The driver did now have a sign with our name on it and was not waiting at baggage claim. We couldn’t find him even after he I had to call him, they did not send an English speaking driver, so very poor communication!
事業者からの返答
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.
We regret that your driver was not waiting with a name sign at the designated meeting point near arrival hall as expected. This does not meet our usual standard of service, and we are currently investigating the matter internally to understand what went wrong.
We also understand how frustrating it must have been to struggle with communication due to the language barrier. Our goal is always to provide clear and comfortable service, and we apologize that this was not your experience.
Please rest assured that we are taking immediate steps to ensure such issues do not happen again, including reinforcing our procedures with drivers and improving our communication protocols.
B
Becky_S
May 6, 2025 · via Viator
Stress free airport pick up
The driver was waiting for us at the airport. The van was comfortable and clean. We arrived at the hotel quickly
事業者からの返答
Thank you for sharing your experience! We're glad to hear that the driver was prompt and that you found the van comfortable and clean. It's great to know that your trip to the hotel was quick and smooth. We appreciate your feedback!
Thank you!
PROFI DRIVER
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noprea
December 27, 2024 · via Viator
Drive communicated with...
Drive communicated with us location and send a picture of the sign he had for us to identify him. Offers water and ask if we need anything else.
事業者からの返答
Hello,
We are delighted to read your informative and positive review. We pride ourselves on our high standards and we are constantly striving to maintain high-quality service. We are looking forward to seeing you on-board with us again soon. Thank you! PROFI DRIVER
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_D7135HF
October 20, 2024 · via Tripadvisor
PLEASE READ BEFORE BOOKING
before booking from them car ask for documents for car rental service with driver, because in our case arrived car at Milan airport with non-Italian license plate, and driver: Must eat something too.... Stay away from these characters, if you do not want bad surprises, however car arrived dirty and other class, not LUXURY.....
S
stevenderosa88
September 13, 2024 · via Viator
Luxury van NOT luxury service
The driver was not there when we arrived, I walked around arrival hall reading every sign being held and my name was NOWHERE to be found, after 10 minutes I called the number for help and 4 minutes later the driver seemingly arrived and PRETENDED he had been there the whole time and it was my fault. The drivers stature is highly recognizable and I would 100% have seen him had he been there on our arrival.
Instead of apologizing for his tardiness he gave us awful attitude which was an atrocious way to be welcomed to Milan after a 12 hour flight. There is nothing luxury about this service and it is far more expensive than most transportation companies. The drivers attitude caused me and my partner to feel a level of discomfort that we have never felt, especially when in a foreign country and at their mercy for a ride which I had already paid in full.
After we found the driver he walked so quickly in front of us that there was a solid 10 meters ahead where we had run to catch up, he crossed the road leaving us stuck behind a line of traffic and made us feel like we were being slow. Meanwhile we are carrying giant two 27 kilo suitcases for our long European journey.
In full disclosure I can confirm the Mercedes van was comfortable and clean, however we were NOT offered a greeting nor water on our arrival and sat I total silence on the drive as the driver didn’t understand “can you please turn some music on”. I would never have written this review had I received a semblance of acknowledgement of his mistake- instead I was made to feel like the offender. I did however give him a tip bc I do understand people have bad days, it just shouldn’t be taken out on me.
事業者からの返答
Thank you for contacting us. We are writing to you to offer an apology regarding of your review. We shall like to follow up to ensure that this situation does not happen again with you or any of our other guests.
S
Steven_A
September 1, 2024 · via Viator
Safe educational ride
Excellent driver… shared some sites during the ride to Milan. For us there safely yet quickly. Would ride with him again.
事業者からの返答
Hello,
We are delighted to read your informative and positive review. We pride ourselves on our high standards and we are constantly striving to maintain high-quality service. We are looking forward to seeing you on-board with us again soon. Thank you! PROFI DRIVER
