Good communication. The driver was waiting for us on arrival. We needed to make a quick stop and he was very accommodating.
I would use them again.
事業者からの返答
Dear James,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
P
Philip_S
July 31, 2026 · via Viator
A Friendly welcome to Milan
Andrew, my driver, was punctual, friendly and accommodating. The ride was comfortable and stress free.
事業者からの返答
Dear Philip,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
M
Mauro_A
July 20, 2026 · via Viator
The driver didn't show up...
The driver didn't show up arrived late I had to take a taxi when I left he wasn't there absurd
事業者からの返答
Dear Mauro,
Thank you for taking the time to share your feedback. We are sorry to hear that you were unable to meet your driver.
After reviewing the booking, we can confirm that our driver arrived at the airport on time, waited for you for one and a half hours, and made several attempts to contact you. Unfortunately, we did not receive any response, and you did not appear at the designated meeting point.
As the waiting period had expired and the transfer was recorded as a no-show, the driver had to proceed to the next scheduled booking.
We regret that you were dissatisfied with your experience, but we can confirm that the service was available and fulfilled on our side in accordance with the booking conditions.
B
blancaa737
July 17, 2026 · via Tripadvisor
Very good airport
Airport in Milan, well-marked, very clean, 10/10 bathrooms
事業者からの返答
Dear Blanca,
Thank you very much for your kind review. We are very pleased to inform you that our team now offers private transfers and tailored tours.
We look forward to welcoming you back and assisting you in the future.
T
Tiffany_H
February 19, 2026 · via Viator
Buyer Beware - You Better Not Have A Late Flight
I was in contact with this company and the assigned driver about my flight delays the minute I knew about them. Regardless of being flexible (it is the travel industry after all) they called me a no show and charge me an extra 50 euro. They removed my originally assigned driver and said I had to use one of their partners. I’ve saved all of the chats with both drivers and the company rep for any response or disputes. Ultimately we got to where we needed to go, which is why they get 3 instead of 5 stars.
Just be wary about sketchy fees and inflexibility from these guys (flights are delayed all the time!). You’re probably better off taking the local taxis or trains for significantly cheaper.
事業者からの返答
Dear Tiffany,
Thank you for taking the time to share your feedback.
First of all, we are truly sorry that your experience did not fully meet your expectations. We completely understand how stressful flight delays can be, and we always aim to provide as much support and flexibility as possible in such situations.
At the same time, we would like to kindly clarify our policy. Our complimentary waiting time at the airport is 1 hour after the scheduled landing time.
Unfortunately, the flight delay resulted in your arrival being approximately one hour later than expected, which brought the total waiting time to 2 hours. As a company, we are not responsible for airline delays, but we still remained in constant contact with you throughout the process.
Both our team and the originally assigned driver stayed in communication and offered an alternative solution to ensure you were not left without transportation. We arranged for another vehicle to accommodate the extended waiting time, with an additional charge of 50 euros due to the total 2-hour wait. This surcharge was communicated and confirmed with you before the service continued.
We are pleased that despite the circumstances, our driver delivered the service professionally and ensured you reached your destination safely and comfortably.
We truly value your feedback, as it helps us improve and maintain transparency with our clients. We hope to have the opportunity to provide you with an even smoother experience in the future.
O
O4253BZmichaelr
October 18, 2025 · via Tripadvisor
Transportation made easy
Instructions were very clear and connection at airport was easy. Driver had my name, I had his name, picture and his phone number, he had mine as well and prior to connecting we communicated via WhatsApp text. Ride to Como took about 50 min and was comfortable.
事業者からの返答
Dear Customer,
Thank you for your kind words about our service.
We’re delighted to know you had a great experience, and it truly means a lot to us.
We look forward to welcoming you again soon!
T
tina2586
September 15, 2025 · via Viator
Excellent ride from Malpensa to Como
After a long day and half of travel with multiple delays, Christian, our driver was waiting for us in a Mercedes van to take us to our hotel in Como. It was a short 35 minute ride and we were able to relax and enjoy the scenery along the way. Thank you, Christian, for getting us there safely. You were the best and much appreciate you taking such good care of us. Ciao!
事業者からの返答
Dear Tina,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
J
Jennifer_J
September 3, 2025 · via Viator
Journey to Como
We had a positive experience traveling from MXP directly to our hotel in Como. Cristian was waiting for us and made the journey stress free.
事業者からの返答
Dear Jennifer,
Thank you for your kind words about our service.
We’re delighted to know you had a great experience, and it truly means a lot to us.
We look forward to welcoming you again soon!
R
Road579635
September 1, 2025 · via Tripadvisor
Car drive from airport to Comi
Our driver was waiting for us as we exited customs. She helped us with her luggage and expertly drove us to our hotel in Como. A very pleasurable experience!
事業者からの返答
Dear Road,
Thank you for your kind words about our service.
We’re delighted to know you had a great experience, and it truly means a lot to us.
We look forward to welcoming you again soon!
A
Austin_W
September 8, 2024 · via Viator
Wonderful service
Our driver was incredible, he was amazing for someone we had just met as we came off an airplane. He made the trip to our destination smooth and easy!
1人が参考になったと回答
事業者からの返答
Dear Austin,
Thank you for sharing your wonderful experience! We’re thrilled to hear that your driver made such a positive impression and helped make your trip smooth and easy right after your flight. It’s always our goal to provide a seamless and comfortable journey for our passengers.
We truly appreciate your feedback and look forward to serving you again in the future. If there’s anything else we can do for you, please don’t hesitate to let us know!
