Total guest vs per guest price miscommunication
Beware total due strictly means total due per person and not group total. I realize the misunderstanding was partly my fault, but in my busy planning period, clarity would have been appreciated. The owner was generous with discount of additional guests we had not planned for additional fees.
事業者からの返答
Thank you very much for taking the time to share your feedback with us despite your busy schedule.
We sincerely apologize for any confusion regarding the fees. We take your feedback seriously and will review the way we communicate information on the OTA site to ensure that future customers receive clear guidance.
We also appreciate your understanding and appreciation of the discount for additional guests. Your cooperation is our pleasure, and we always strive to provide the best possible service.
Thank you for choosing Kimono Rental mimosa. We look forward to welcoming you again when you visit Kyoto.
Family kimono rental that was beautiful and flexible
I booked a kimono rental from Mimosa for my family of six (from kids to grandparents) through the owner, Rei by contacting him via email to request an early 6am start time so that I could have a photo session at sunrise. He was very responsive, had clear communication, and was kind enough to accommodate my early start time. I had contacted at least three other shops who would not start so early. He sent me a reminder email a day or two in advance and also had two team members ready when we arrived at the shop. They were all positive, energetic, and eager to help us have a great experience. They gave helpful advice when asked and were flexible about things like my younger child wanting a sword and my parents wanting another layer (it was quite cold). I really appreciated the entire experience, and enjoyed the process and how nice everyone looked in our kimonos. They have a professional photographer that I wish I knew about in advance of booking; I went the other way around having booked my photographer and then the kimonos rentals. Thank you to Rei and team!
事業者からの返答
We sincerely appreciate your taking the time to write such a thoughtful review despite your busy schedule. We were delighted to hear that your entire family enjoyed your kimono experience at Mimosa.
We were very happy to accommodate your early morning start time. Your kind words about our team members' energy and flexibility are a great encouragement to us. We are committed to providing all our guests with personalized, memorable experiences, and we are delighted that you were satisfied with your visit.
Thank you for mentioning our professional photographer. We will take your feedback seriously and strive to provide clearer information in the future.
We were truly delighted to welcome your family and hope you returned home with warm memories. We look forward to seeing you again when you visit Kyoto.
With sincere gratitude.
