メルズーガ＆エルグ・チャビ3日間サハラ砂漠ツアー

Ismail was the best driver we had in Morocco. He made our vacation better, he was helpful and friendly.

Esmail was the best guide we could have had. Our trip was comfortable and exceeded all our expectations. Very polite and with humour. Thank you very much!!!

It was an unforgettable experience and quite economical for everything we tried to do in Morocco. Esmail was a good guide, helpful and friendly with effect making the trip more enjoyable.

It’s honestly hard for me to start writing this review about the travel agency, because the experience was deeply disappointing and traumatizing for me and my two co-travelers. We booked this trip only because it was the last available option to spend New Year’s Eve in the desert. I wish we hadn’! The journey began unpleasantly. The van was freezing as we drove through the snowy Atlas Mountains, only becoming warm hours later. I was surprised that there was no actual tour leader, only a driver who was somehow expected to manage everything, including the group’s timing and an 800 km drive from Marrakech to the Merzouga Desert. During the so-called tour in the beautiful buil Ouarzazate , two fellow travelers — a couple — got temporarily lost due to the local guide’s complete negligence. The village layout was confusing, and instead of guiding us properly, the man spoke only about Hollywood movies. Thirty minutes later the couple were found stressed and desperate, and instead of apologizing, the guide blamed them for getting lost and even demanded money for his “tour.” We didn’t know where we were sleeping until just ten minutes before arriving at the first hotel — something the driver apparently kept secret, probably to hide how poor the conditions were. The hotel, located in the Valley of Roses (Auberge des Peupliers), was full of red flags from the moment we arrived. The three of us women were placed together in one room with a broken lock. When we asked to have it fixed, they refused, assuring us that the hotel manager could “guarantee our safety.” Later, when we got locked inside due to the same faulty door, other travelers had to help us get out. We were the only guests not provided with a key. When I complained, the hotel owner shockingly suggested he could “sleep in our room to protect us.” I told him that would make me feel even more unsafe. After contacting the agency— the door was finally fixed. But that was only the beginning of the chaos. The hotel staff and local men were already drinking heavily before dinner. Later, when we asked if we could have a small celebration for New Year’s Eve, things became extremely uncomfortable. Drunk men constantly asked us to dance, invading our personal space, and one person even followed my friend on Instagram afterward. One of my co-travelers also had 200 euros stolen from her bag — clearly taken in the hotel, though the thief left 100 euros inside to make it less noticeable at the time. The next day, we headed to the desert. The camel ride at sunset was beautiful, even though the guide didn’t speak a single word — I genuinely wondered if he had taken a vow of silence. The food at the camp that evening was good, and it seemed like things were finally looking up. But the next morning, everything changed. When we mounted the camels before sunrise, it was still dark. I told the camel guide that I didn’t feel comfortable because I couldn’t see and had never ridden before. He ignored me, rushed the process, and stood dangerously close to my camel. As the camel rose, it pushed me off balance, and I fell from nearly two meters high. I screamed for help, but the man didn’t even turn around, if he did I would not have fallen. No first aid was offered. Afterward, they took me to a “jeep activity” that made no sense, and while my co-traveler had paid for sandboarding, it turned out to be unsafe and poorly organized — no equipment, no shoes to strap onto the board, nothing. It was a miracle no one else got hurt. When I asked for a refund for her unused activity, the camp manager became hostile and dismissive. I ended up sitting in the jeep with him until sunrise, in pain and frustration. To make matters worse, the travel agency later asked the driver to film me walking — as if to “prove” I was fine — while I was actually in pain and that took 2 ibuprofen to move. They showed zero respect for data privacy or for my wellbeing. The agency manager even blackmailed me, saying she wouldn’t process my refund unless I gave her my medical results. She also accused me of “making up problems” and said no one had ever complained before — a classic gaslighting tactic. This entire trip through Morocco was ruined because of this agency and its unprofessional partners. I ended up spending another 300 euros for hospital testing in Marrakech just to ensure I hadn’t suffered serious injuries. Thank God I’m physically fine — but emotionally, this trip traumatized us. Please, do not trust this agency. Their partners were equally irresponsible and disrespectful. We invested time, money, and trust into this trip only to be left feeling unsafe, disrespected, and utterly disappointed.

It’s honestly hard for me to start writing this review about the travel agency, because the experience was deeply disappointing and traumatizing for me and my two co-travelers. We booked this trip only because it was the last available option to spend New Year’s Eve in the desert — I wish we hadn’t. The journey began unpleasantly. The van was freezing as we drove through the snowy Atlas Mountains, only becoming warm hours later. I was surprised that there was no actual tour leader — only a driver who was somehow expected to manage everything, including the group’s timing and an 800 km drive from Marrakech to the Merzouga Desert. During the so-called tour in the beautiful buil Ouarzazate , two fellow travelers — a couple — got temporarily lost due to the local guide’s complete negligence. The village layout was confusing, and instead of guiding us properly, the man spoke only about Hollywood movies. Thirty minutes later the couple were found stressed and desperate, and instead of apologizing, the guide blamed them for getting lost and even demanded money for his “tour.” We didn’t know where we were sleeping until just ten minutes before arriving at the first hotel — something the driver apparently kept secret, probably to hide how poor the conditions were. The hotel, located in the Valley of Roses (Auberge des Peupliers), was full of red flags from the moment we arrived. The three of us women were placed together in one room with a broken lock. When we asked to have it fixed, they refused, assuring us that the hotel manager could “guarantee our safety.” Later, when we got locked inside due to the same faulty door, other travelers had to help us get out. We were the only guests not provided with a key. When I complained, the hotel owner shockingly suggested he could “sleep in our room to protect us.” I told him that would make me feel even more unsafe. After contacting the agency— the door was finally fixed. But that was only the beginning of the chaos. The hotel staff and local men were already drinking heavily before dinner. Later, when we asked if we could have a small celebration for New Year’s Eve, things became extremely uncomfortable. Drunk men constantly asked us to dance, invading our personal space, and one person even followed my friend on Instagram afterward. One of my co-travelers also had 200 euros stolen from her bag — clearly taken in the hotel, though the thief left 100 euros inside to make it less noticeable at the time. The next day, we headed to the desert. The camel ride at sunset was beautiful, even though the guide didn’t speak a single word — I genuinely wondered if he had taken a vow of silence. The food at the camp that evening was good, and it seemed like things were finally looking up. But the next morning, everything changed. When we mounted the camels before sunrise, it was still dark. I told the camel guide that I didn’t feel comfortable because I couldn’t see and had never ridden before. He ignored me, rushed the process, and stood dangerously close to my camel. As the camel rose, it pushed me off balance, and I fell from nearly two meters high. I screamed for help, but the man didn’t even turn around, if he did I would not have fallen. No first aid was offered. Afterward, they took me to a “jeep activity” that made no sense, and while my co-traveler had paid for sandboarding, it turned out to be unsafe and poorly organized — no equipment, no shoes to strap onto the board, nothing. It was a miracle no one else got hurt. When I asked for a refund for her unused activity, the camp manager became hostile and dismissive. I ended up sitting in the jeep with him until sunrise, in pain and frustration. To make matters worse, the travel agency later asked the driver to film me walking — as if to “prove” I was fine — while I was actually in pain and that took 2 ibuprofen to move. They showed zero respect for data privacy or for my wellbeing. The agency manager even blackmailed me, saying she wouldn’t process my refund unless I gave her my medical results. She also accused me of “making up problems” and said no one had ever complained before — a classic gaslighting tactic. This entire trip through Morocco was ruined because of this agency and its unprofessional partners. I ended up spending another 300 euros for hospital testing in Marrakech just to ensure I hadn’t suffered serious injuries. Thank God I’m physically fine — but emotionally, this trip traumatized us. Please, do not trust this agency. Their partners were equally irresponsible and disrespectful. We invested time, money, and trust into this trip only to be left feeling unsafe, disrespected, and utterly disappointed.

A real moment of sharing with Ismail. I recommend!!! We recommend this excursion which went very well thanks to him, professional driver and super nice.

The driver Murad was so friendly and social guy. He was very good with taking us to many places while the journey. He was very respectful for the time of arriving and stops. We arrived to Sahra as our schedule. He speaks different languages and put many different songs. He was nice to everyone in the car. I recommend him very warmly.

It was a wonderful trip, full of the excitement, colors, and scents of Morocco. Excellently and professionally organized. The guide introduced us to the world of history and traditions in a substantive and engaging way. Ismail, the travel agent, was incredibly helpful and provided practical tips for navigating Morocco's nooks and crannies. Ismail was always punctual and well-organized, providing us with constant care. Thanks to him, we discovered many interesting places. A camel ride through the dunes is beautiful, but for some it can be a challenge. The view of the starry sky and the sunrise over the desert is unique. Morocco is beautiful, and its people are very hospitable and friendly. I recommend this country and this travel agency to everyone.

It was a pleasure to take this tour to explore Sahara desert with our driver in such a good heart, very kind and beautiful voice of singing. His name is Hamuda. His passion was impressive and we had fun time together to enjoy the beautiful Scenes in Morocco. Much appreciated!

The desert experience was fantastic! I booked the private tour with my husband and a couple of friends. Youssef and Sakar were indispensable: they made us not only a driver and guide but they satisfied all our desires and needs, with a smile and with an atmosphere of serenity and fun! The car we were travelling with was great clean and comfy. The first night we slept in a hotel with private bathroom and the second night in a tent with private bathroom: the accommodations were super clean and all the staff friendly and attentive to any need. A truly impeccable experience, all organized in detail and the day sounded out on every stage. I absolutely recommend it and it is to be redone!!