No one showed up. Booking number: 1349638773. I called the help number and was told nothing they could do. So I am stuck at airport. Finally arranged a ride to hotel when viator called and said they could get someone there...too late. No support, I am reconsidering using Viator in the future
事業者からの返答
Dear Guest,
Thank you for reaching us and we are sorry to hear you have an uncomfortable experience. Should you need further assistance, please contact us by email “qa@elifelimo.com” and provide the relevant order information so that we can investigate
Best Regards
M
Michelle_B
February 15, 2026 · via Viator
On time and perfect for...
On time and perfect for our needs. Friendly driver with good communication. well kept vehicles. Would use again
事業者からの返答
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
R
Rachel_H
December 19, 2025 · via Viator
Disappointed start to Disney Vacay
Despite providing our flight information in advance, we waited at MCO for over an hour with a toddler and received no communication from the transfer company. We contacted Viator Customer Service for assistance, but they also experienced difficulty reaching the provider.
After spending too time on the phone in the airport attempting to resolve the issue—time that should have been spent traveling to our resort—we ultimately had to arrange our own transportation via Uber. Only after we were already en route did the company respond, claiming the driver was now waiting for us.
We selected this service specifically because a car seat was required for our granddaughter. Given that the transfer was never completed and additional transportation costs were incurred, a full refund is requested.
事業者からの返答
Dear Guest,
Thank you for reaching us and we are sorry to hear you have an uncomfortable experience. Should you need further assistance, please contact us by email “qa@elifelimo.com” and provide the relevant order information.so that we can investigate
Best Regards
J
Jamie_W
November 11, 2025 · via Viator
Great service
We booked a round trip from hotel to MCO. Both of our drivers were prompt, communicated promptly, clean cars, and arrival and pick up were great. The only downside was on our part bc tips are cash only (I thought I could add it to the app or Venmo). Their service was great. I would definitely use them again.
事業者からの返答
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
G
Gregory_S
October 11, 2025 · via Viator
Great trip
It was a great trip, all you could expect. Paulo was prompt, courteous, and very friendly. He did a great job driving us to our destination
事業者からの返答
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
R
Ricardo_A
May 9, 2025 · via Viator
Our driver seemed...
Our driver seemed inexperienced but attentive. He didn't know where to instruct us for pickup, so the initial pickup from the airport was awkward. The return was better with the same driver; much improved.
事業者からの返答
Dear Guest,
We appreciate your feedback.
Our team is thrilled to hear about your positive experience with our service.
Thank you for choosing our service.
Best Regards
M
Maureen_P
February 14, 2025 · via Viator
Great service
Wonderful company to work with.
Super easy to book and very professional . Our drivers communicated with us to make pick up perfect going and coming.
事業者からの返答
Dear Guest,
Thank you so much for your nice feedback on driver.
We aim to provide perfect service to you and hope can serve you once more.
Best Regards
K
Kimberly_S
December 6, 2024 · via Viator
Fabulous Ride
Driver was outstanding .Extremely prompt,professional,and very friendly.
His communication was terrific.Would travel with him again Highly recommend.
事業者からの返答
We're over the moon to hear you had such an amazing experience with our driver! It sounds like he really knocked it out of the park – being prompt, professional, and super friendly definitely makes all the difference. His top-notch communication skills are the cherry on top! We can't wait to have you travel with us again, and we truly appreciate your high recommendation. Safe travels until next time!
R
Robin_A
November 29, 2024 · via Viator
Great Ride !
Our driver was prompt and friendly I would recommend to friends and family when they come to Orlando thanks guys.
事業者からの返答
We're over the moon to hear you had such a great experience with our driver! It means the world to us that you'd recommend us to your friends and family when they're in Orlando. We'll be sure to pass along your kind words to the driver, and we hope to serve you all again soon! Thanks a million for choosing us!
L
lowe9
June 30, 2024 · via Viator
Great customer service
Our driver let us know where to meet him once we had our luggage BUT due to lightning, the ramps were closed and checked luggage was not going to be taken off the aircraft until the storm passed. An hour and a half later, we had our bags. We stayed in communication through the process and he waited for us.
事業者からの返答
Dear Guest,
Thank you for your wonderful feedback.
We are happy that you have such happy experience and we hope can serve you soon in your next trip.
Best Regards
