Really good overall experience with plenty of opportunities to take pictures of the waterfall which was really really impressive. My tour guide Hamid Tarzan was spot on with his facts and very good at talking to everyone in a big group.
Only slight let down would be transport to the waterfall, (being solo and only one from my hotel getting picked up at the time) I had to embark, disembark on several different mini busses along the way which if I wasn’t as able bodied would have been a bit of a pain. But apart from that I would highly recommend this experience.
事業者からの返答
Thank you so much for sharing your wonderful experience with us. We are delighted that the trip to the waterfalls was enjoyable and that you took in the beautiful scenery and photo opportunities. We also appreciate your kind words about our tour guide, Hamed Tarzan, and will be sure to pass your compliments on to him.
We apologize for any inconvenience caused by the minibus travel, especially since you were traveling alone. Your feedback is important to us, and we will work to improve our transportation arrangements in the future to ensure greater comfort for all our guests.
Thank you for your trust and recommendation, and we look forward to welcoming you back on a future trip with us. 🌍✨ Holiday Service Trips
V
vero b
March 10, 2026 · via Tripadvisor
The excursion was cancelled and replaced by a worse one. Very unpleasant and uncommunicative guide.
Uninteresting excursion
No communication from the guide
事業者からの返答
We are very sorry that your experience was not up to par. At Holiday Service Trips, we always strive to provide the best service to our clients. Regarding the lack of communication with the tour guide, we will review this matter immediately to prevent it from happening again. Thank you for your feedback; it helps us improve our services. We hope to provide you with an even better experience on your future trips. Sincerely. 🌿
M
Mike_G
September 22, 2025 · via Viator
A great day out!
A great day out! We were collected from our Riad, and taken to Ouzoud in a comfy air conditioned van. The waterfalls were great, the guide very friendly. Two things to keep in mind - guide is not included in the price so it is €3 per person extra. And a trek back is up a lot of stairs (or you can take a burro taxi - a little donkey that will carry you to the top). All in all a great experience well worth its price.
事業者からの返答
Thank you very much for your clarification. We hope that you will visit us again in a new form. I hope that you are well, healthy and safe. Thank you.
M
medalithq95
September 11, 2025 · via Tripadvisor
An AMAZING visit!
The pick up was previously coordinated from a day earlier. Our tour was with people who speak French (although we ask that it be in English) however, the guide, Joseph, speaks 7 languages and when he realized that we spoke Spanish, he spoke us in Spanish and made the tour an exciting trip.
We recommend taking services with the agency and more than anything, asking for Joseph. Thanks for this amazing day!
E
eitanmollinedoochoa
September 11, 2025 · via Tripadvisor
Very good experience
Everything was very good on the tour, the guide Josep explained everything very well and was patient, telling us where to take the best photos.
Lunch was good as we tried new things.
Thanks for everything.
L
Liam_H
August 31, 2025 · via Viator
5 stars all round
Younes are tour guide was 5 star 🌟 had a fantastic trip the tour guide was amazing great explanation on everything. Spoke very good English. Happy chappy all around. Great value for money too definitely recommend this.
事業者からの返答
Thank you very much for your special comment. I hope you visit us again.
G
Guide67785096653
August 12, 2025 · via Tripadvisor
It was to be the Ozod Falls but didn't happen due to the delay
There was a delay of more than an hour waiting at the value with two children. Moreover the gentleman I spoke to on the phone was very poorly polite and has no ethics. I do not recommend
事業者からの返答
The team, this comment is fake and the person who wrote it is not with us. He is our competitor in the local market, he is lying to us and this is an insult to our company.
4
484vinayr
January 14, 2025 · via Tripadvisor
Good Excursion !!!
We were looking to book an excursion to Ouzoud waterfalls while in Morocco & found this one. Initially was hesitant to book as we were nee to this country n took the risk. However it turned out to be a good excursion & everything went as planned. My family enjoyed the trip & the guide was active n engaging. Only issue was with pick up time & location n had to wait a bit n co-ordinate, but once in the van till the return drop off, all went smooth. Would recommend if u looking for a day out to this waterfall at an affordable price.
1人が参考になったと回答
8
879aminatad
January 5, 2025 · via Tripadvisor
Magic activity
We had an amazing day. Everything was perfect, punctual drivers, helpful and very friendly. The guide also taught us a lot. The falls are sublime, this visit is a must if you come to Marrakech.
Thanks to the agency for its professionalism
T
Trevor_D
June 18, 2024 · via Viator
Operator was a no show
The tour operator did not turn up and we had no reply to our messages we were out of pocket having 2 taxis. The day was ruined. We have asked for a full refund.
事業者からの返答
I previously alerted this customer to reject his reservation because that day is Eid al-Adha in Morocco and there is no trips on that days, and he will not reject his reservation as he writes this text that has no meaning at this moment.
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