ロンドンからサウサンプトンクルーズポート-乗り合いシャトル送迎

Thank you very much for your kind review! We’re delighted to hear that your driver arrived early, kept you well informed, and provided a safe and comfortable journey to the port. It’s great to know you arrived with plenty of time to spare. Thank you for choosing Trust Transfers, and we hope to welcome you again!

Thank you very much for your kind review! We’re delighted to hear that Stephane was able to quickly resolve the pickup location mix-up and provide such a pleasant journey to Southampton. It’s wonderful to know that his knowledge of Southampton Cruise Port and friendly approach helped make the journey enjoyable, even with the traffic. We’ll be sure to pass your lovely feedback on to him. Thank you for choosing Trust Transfers, and we hope to welcome you again in the future!

Thank you so much for your kind review! We're delighted to hear you had a great experience. We truly appreciate your recommendation and hope to welcome you again soon!

Thank you for your wonderful review. We are delighted to hear that Qasim provided such a great experience. We will be sure to share your kind words with him. He will be pleased to know that his punctuality, clear communication, and professional service made your journey smooth and enjoyable. Thank you for choosing Trust Transfers. We hope to welcome you again in the future.

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience did not fully meet your expectations. We would like to clarify a few points regarding your journey. Our driver arrived on time for the scheduled pickup. Unfortunately, the journey between London and Southampton is approximately 80 miles, and while we always plan carefully, traffic conditions are outside of our control. We sincerely apologise that you arrived later than expected. As this is a shared shuttle service with multiple pickups and drop offs, it is difficult to guarantee arrival at an exact time. While we always aim to arrive as early as possible, the service is designed to deliver passengers within the cruise terminal check in window. Cruise embarkation typically begins after 12:00 PM and continues until around 4:00 PM, allowing guests to arrive at any time during that period. For guests who need to arrive at a specific time or earlier in the day, we are always happy to offer a private transfer exclusively for their group. This allows us to agree on a pickup time that best suits their schedule and provides a more direct journey. Regarding the vehicle, a Mercedes Vito was assigned for your transfer. Although it has a capacity of up to 8 passengers, there were only 6 passengers travelling that day. We deliberately limit the number of passengers to help ensure a comfortable, door to door shared transfer experience, and the vehicle was not operating at full capacity. We also understand your comments about the seating arrangement. In the UK, many 7 and 8 passenger Mercedes vans are configured with seats facing each other. We appreciate that this layout is not everyone’s preference. If we had been aware of your preference, we would have been happy to offer you the front passenger seat whenever available to make your journey more comfortable. We would also like to mention that we operate other vehicles with all forward facing seats, and we will do our best to accommodate this preference if requested in advance, subject to availability. Thank you again for your feedback. It helps us improve our service, and we hope we will have the opportunity to provide you with a better experience in the future.

Thank you for your kind review. We are delighted to hear that your driver was punctual, courteous, and made your journey both safe and enjoyable by pointing out landmarks along the way. Thank you for choosing Trust Transfers. We hope to welcome you again in the future.

Thank you so much for your kind review! We're delighted to hear you had a great experience. We truly appreciate your recommendation and hope to welcome you again soon!

Thank you so much for taking the time to share your experience and for your kind words. Your feedback means a great deal to our entire team and motivates us to continue providing the highest level of service. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to London. Safe travels!

Thank you for taking the time to share your experience. We are pleased to hear that your driver arrived promptly, maintained excellent communication before the journey, and ensured a safe and comfortable transfer to Southampton Port. Providing reliable, stress-free transportation is always our goal, and we're delighted that everything went according to plan. Your recommendation means a great deal to us. We look forward to welcoming you again for your future travels in the UK. Safe onward travels and thank you for choosing Trust Transfers!

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We would like to clarify that this service is a shared shuttle transfer, not a private transfer. The shared nature of the service, including the possibility of additional passenger pickups and drop-offs, is clearly stated in the product description before booking. Regarding the journey duration, the distance between Central London and Southampton Cruise Port is approximately 85 miles. Under normal traffic conditions, the journey typically takes around 2 to 2.5 hours. We do not advertise this route as a 90-minute transfer, as such a journey time would not be realistic given the distance and typical London traffic conditions. For this journey, a Mercedes V-Class vehicle was provided and operated within the advertised capacity of the shared shuttle service. The vehicle carried a maximum of six passengers, as stated in the product description, and luggage was accommodated accordingly. We are also concerned by the comment regarding the boarding window. As Southampton cruise terminals generally recommend arriving well in advance of embarkation deadlines, passengers should allow sufficient travel time based on the actual journey duration of approximately 2 to 2.5 hours. We cannot comment on where the 90-minute estimate originated, as this is not information provided by our company or within our product description. We appreciate your feedback and will continue working to provide a reliable and comfortable shared transfer service for all travellers.