Lisbon Castel Sao Jorge 列をスキップ オーディオガイド付きチケット

Thank you for bringing this situation to our attention, and we are deeply sorry to hear about your frustrating experience regarding your visit to Castelo de São Jorge. We completely understand how stressful it must have been to deal with delayed, incorrect tickets and to be forced to buy new ones at the gate after paying three weeks in advance. Delivering ticket vouchers on time and ensuring the correct categories are issued is our baseline responsibility, and we clearly fell short in this instance. While we are glad you were still able to enjoy the castle and its surroundings, we take your refund request and feedback regarding our pricing and service extremely seriously. Please reach out to our support team directly with your booking reference so we can ensure your full refund is processed without any further delay.

Thank you so much for taking the time to share your review! We are delighted to hear that you enjoyed the seamless experience of skipping the line and getting straight to exploring Lisbon's iconic Castelo de São Jorge. It is wonderful to know that the audio guide enriched your visit while giving you the freedom to discover the castle grounds and panoramic views at your own pace. We truly appreciate your feedback and hope to welcome you back on another memorable adventure in the future!

Thank you so much for taking the time to share such a wonderful review! We are thrilled to hear that having our skip-the-line access saved you time at the entrance and that you enjoyed exploring Saint George's Castle using the audio guide. It sounds like your family had a fantastic time climbing to the top, taking in those breathtaking Lisbon views, and exploring the surrounding neighborhood afterward. Thank you again for choosing our Castelo de São Jorge entry tickets with audio guide, and we hope to welcome you and your family on another adventure soon!

Nous vous remercions de nous avoir fait part de votre expérience. Nous sommes profondément désolés d'apprendre que les billets reçus n'ont pas fonctionné à l'entrée du Château Saint-Georges à Lisbonne, que l'assistance n'a pas pu vous répondre sur le moment et que vous avez dû racheter des billets sur place. Nous comprenons parfaitement votre déception et votre colère face à cette situation et au refus de remboursement initial. Ce dysfonctionnement et le manque d'assistance immédiate ne reflètent absolument pas les standards de service que nous nous efforçons d'offrir. Nous prenons les problèmes de délivrance de billets et d'accès aux sites très au sérieux. Nous vous invitons vivement à contacter à nouveau notre service client en transmettant votre numéro de réservation ainsi que la preuve d'achat des billets achetés sur place. Votre dossier sera réexaminé et réescaladé en priorité afin d'étudier votre demande et de trouver une solution adéquate.

Thank you so much for taking the time to share your feedback! We are delighted to hear that you had a wonderful visit exploring Castelo de São Jorge. It is great to know that you found the audio guide so valuable in enhancing your experience throughout the castle grounds. We truly appreciate your recommendation and hope to welcome you back on your next trip to Lisbon!

Thank you for bringing this to our attention. We are deeply sorry to hear that your ticket failed to scan from your digital wallet and that you were denied entry to Castelo de São Jorge. We completely understand how frustrating and disappointing it is to experience entry issues when you have planned ahead for your visit. A ticket failing to scan at the gate is an unacceptable failure, and we take technical issues like this very seriously. We strongly urge you to contact our customer support management team directly with your booking reference details. We will prioritize and escalate your case immediately to investigate the scanning error and ensure this issue is promptly resolved for you.

Merci beaucoup pour votre superbe avis 5 étoiles ! Nous sommes ravis que vous ayez apprécié la vue magnifique que le Château Saint-Georges offre sur Lisbonne. C'est en effet l'un des plus beaux panoramas de la ville, et nous sommes heureux que notre service avec gilet d'accès rapide et audioguide vous ait permis d'en profiter pleinement et en toute sérénité. Nous vous remercions d'avoir pris le temps de partager votre expérience et espérons vous accueillir de nouveau lors de vos prochains voyages en Europe !

Thank you for sharing your feedback regarding your visit to Castelo de São Jorge. We are glad to hear that you enjoyed exploring the castle itself, but we sincerely apologize for the difficulty and confusion you experienced with accessing your digital entry passes. Clear communication is essential to a seamless experience, and we completely understand how frustrating it was to navigate a tiny file link while at the entrance gate. We truly appreciate you pointing out this issue with our ticket delivery format, and we are sharing this directly with our operations team to make the download links far more prominent and user-friendly. Thank you for helping us improve our Lisbon tour services, and we hope to welcome you again on your next travel adventure

Thank you for your kind words! Really glad to hear everything went smoothly from the booking process to the entrance without any waiting. Happy to know the communication was clear throughout and that Natalia could assist you well along the way. It’s also great to hear you enjoyed the audio guide and found it detailed and informative , that makes a big difference to the overall experience. Appreciate you recommending the self-guided tour, and we’re really glad it turned out to be such a great visit for you!