Our driver was great. We were surprising our family in Italy. He even helpedl pulling it off with us and even got emotional watching us all embrace.
事業者からの返答
Dear Angelo,
Thank you so much for your kind feedback! We are delighted to know that you had such a positive experience with our service.
It’s great to hear that your driver’s communication, politeness, and professionalism left a strong impression.
Our goal is to provide dependable and tailored service, and we’re happy that your journey was smooth and pleasant.
We sincerely appreciate your recommendation and look forward to supporting your future travel needs!
T
THOMASENA_M
July 22, 2025 · via Viator
Great experience. Our...
Great experience. Our flight was delayed a few times. Because I was given the driver's contact information I was able to keep him informed of what was happening. He was there once we finally arrived.
事業者からの返答
Dear THOMASENA ,
Thank you for your glowing review! We’re thrilled to hear about your excellent experience with our service. It’s wonderful to know that the communication, courtesy, and professionalism of your driver exceeded your expectations.
Providing reliable and personalized service is our priority and we are pleased to have made your trip enjoyable.
We truly appreciate your recommendation and hope to assist you with your transportation needs again in the future!
G
graemebQ1324HD
April 22, 2025 · via Tripadvisor
Nice airport very efficient
Great Airport easy to navigate and very efficient, been to many airports in Europe and I really think this is the best one yet.
事業者からの返答
Dear Customer,
Thank you for your enthusiastic review. We are a company specializing in private transfer services and private tours, and we truly appreciate your kind words.
We would be more than happy to provide you with excellent service for your future travels. Please don’t hesitate to reach out—we’ll be delighted to arrange a transfer or tour tailored to your needs.
M
Mona_H
April 19, 2025 · via Viator
Airport transport
It was nice not to have to worry about how we were going to maneuvered thru the airport and get a ride to the hotel. Viator was there after baggage pick up waiting for us.
事業者からの返答
Dear Mona,
Thank you for your kind words about our service. We’re delighted to know you had a great experience, and it truly means a lot to us.
We look forward to welcoming you again soon!
1
164shantala
September 22, 2024 · via Tripadvisor
Choose another vendor
Terrible. Driver did not track my flight and did not account for my delay. When I finally arrived, they stated I exceeded the included wait time. Which is obviously not true, considering the clock should start from the new arrival time. When I called dispatch, they took “couldn’t find” my reservation and asked which airport I was at in! (LIN or MXP). I booked LIN and responded to the email they requested for additional flight, passenger, and luggage information days prior. There’s no reason for the mistake. After debating on the phone for nearly 30 minutes, it wasn’t until I Dena refund that a driver was suddenly available. When he did arrive, he did not greet us in the arrival area/meeting point and insisted we walk to his parking spot. We didn’t know where that was! Once we made contact the driver was visibly annoyed and not courteous. The entire ordeal was exhausting and soured the start of my trip.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your experience. We sincerely apologize for the frustrating and exhausting ordeal you encountered. This is far from the standard of service we aim to provide, and we deeply regret the impact it had on the start of your trip.
It’s unacceptable that your driver failed to track your flight and that dispatch could not initially locate your reservation. Your flight information and preferences should have been clearly communicated to ensure a seamless experience. Additionally, being asked to walk to the driver’s parking spot without guidance and experiencing an unwelcoming attitude from the driver are both entirely unacceptable.
We understand your disappointment and frustration, and we will thoroughly review what went wrong with our team to ensure this doesn’t happen again. Your feedback is invaluable in helping us improve our processes and communication.
If you would like to discuss this further or if there’s anything we can do to make amends, please don’t hesitate to reach out to us directly. We truly appreciate your patience and hope to have the opportunity to provide you with the seamless, stress-free service you deserve in the future.
S
Sandy_P
August 2, 2023 · via Viator
Private Taxi from Linate Airport
The company Viator has a very good customer service. They have answered all my queries regarding my bookings. The taxi driver is very nice & professional. The taxi was clean although the only comment I’ve had was the air condition, it’s working but it doesn’t feel cool inside the van.
事業者からの返答
Dear Sandy,
Thank you for sharing your experience with us! We’re delighted to hear that Viator’s customer service team provided excellent support and answered all your booking queries. It’s also great to know that your taxi driver was professional and the vehicle was clean.
We apologize for the issue with the air conditioning not being as cool as expected and will address this with our team to ensure a more comfortable experience in the future.
Your feedback is valuable, and we appreciate you taking the time to share it. We look forward to serving you again!
