We arranged this option stood outside the hotel from 6.15 to 6.50 for a 6.30 pick up. No one showed . When we rang them we were told they had come and had rung us . Not only did they never show up they never rang us. We had two cabbies speak to them on the phone to support us yet we have been told no refund let alone any compensation to pay the £100 pound cab fee. Not happy that this occurred even more annoyed that you didn’t believe us !!!! Will Never use Viator again. ( not that they will probably care )
事業者からの返答
Hi
We apologize for the issues you have experienced. Can you please provide us your booking reference so that we can look into this matter for you ?
Kind regards
D
Dene_S
August 13, 2026 · via Viator
Great Hospitality!
Fernandez was extremely friendly and professional. He arrived on time and ensured I made it to my destination safely.
B
Bruce_G
June 24, 2026 · via Viator
Airport Shuttle
Shuttle driver had some issues picking us up, but really no fault of her own. The street in front of our hotel was not accessible due to road work. She gave us directions to bring our luggage to another street for pick up relatively close by.
Once we solved that, she got us to our destination in plenty of time for our flight.
Very friendly and gave us lots of information about London.
T
Teri_R
June 17, 2026 · via Viator
Airport transfer ride
Great knowledge and very personal person. Likeable and helpful. Seem to know a lot about the local folklore
K
Karen_T
November 14, 2025 · via Viator
Great service
Driver arrived a few minutes before the arrival window and helped with our bags. He pointed out landmarks on the way to the airport. Gave helpful tips for navigating LHR.
M
Michael_K
September 11, 2025 · via Viator
Agnelo was on time to...
Agnelo was on time to pick us up.
He got us to the airport safely and is a great driver.
We would recommend him to every one.
R
Rick_S
August 18, 2025 · via Viator
Ride from hotel to airport
Arrived exactly when scheduled. Traffic was not bad so we arrived at the airport earlier than we had requested, which was OK because we were there to catch the cruise shuttle to the ship.
K
Kristi_A
August 13, 2025 · via Viator
Reliable safe ride
I use Viator each time I visit London for this ride. Safe and reliable. The price is inline with other forms of transportation
B
BarbaraT_W
September 30, 2024 · via Viator
Good experience
Driver arrived promptly for my early morning departure. Comfortable vehicle, interesting conversation. I’ll use this service again.
1人が参考になったと回答
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barbmark
September 10, 2024 · via Viator
Excellent
A professional and friendly driver who offered us some useful tips for our stay in London and the UK.