Refuse to give us a refund even though we cancelled well before the 24 hour requirement. We had to change our trip to London due the transportation strikes. Our pick up was at 2pm. Viator states that cancellations can be made 24 hours before time of activity. We canceled at 7am the previous day. Tour operator opens at midnight and that is the time they go off of not the time of pick up, which is very unfair.
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Janice_S
November 22, 2024 · via Viator
Late arrival good driver
The driver was excellent but we had to wait for over an hour for him to show up. Not a pleasant way to start a vacation.
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Rick_M
July 28, 2023 · via Viator
Good service.
The driver was waiting for us at the airport just as planned. He was easy to identify and provided a pleasant trip to the hotel and offered some insight about London.
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Lisa_L
May 11, 2023 · via Viator
Best Driver Ever
Our driver, Ahmed was kind, knowledgeable, and full of information as well as gave us a great tour on our way to the hotel.
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Ann_G
February 25, 2023 · via Viator
Wonderful driver
I arrived lgw with añ injury , lost bag, and minimal charge on my phone. The driver was waiting, helped me pickup things I would need.