ウィンチェスターLDNまたはサウサンプトン経由のストーンヘンジツアー

Hi Laurie, Thank you for your wonderful review! We're delighted to hear you had such a fantastic Stonehenge tour and that your driver made the journey from Southampton to London comfortable and enjoyable. We truly appreciate your feedback and hope to welcome you on another adventure soon! Best regards, The Cab My Ride Team

Hi Deanna, Thank you so much for your lovely review. We’re thrilled to hear you had such a fantastic time ticking Stonehenge off your bucket list — even with the British rain joining in! It’s great to know your driver kept you comfortable and made the journey just as enjoyable as the destination. We’d love to welcome you back for your next adventure. Best wishes, The Cab My Ride Team

Hi Pat, Thank you so much for sharing such a detailed and lovely review. We’re delighted to hear Shaun made your transfer feel like a mini sightseeing tour, pointing out landmarks and making sure you were comfortable and well looked after every step of the way. It’s great to know the vehicle had plenty of space for everyone and all that luggage too. We love that you got to explore Windsor and Stonehenge at your own pace before heading to the cruise port right on time. Shaun will be so pleased to hear your kind words — it means a lot to us that he made your day both smooth and memorable. We’d love to welcome you and your family back anytime. Best wishes, The Cab My Ride Team

Hi John, Thank you so much for sharing your experience. We’re thrilled to hear Stonehenge and Windsor Castle lived up to — and even surpassed — your expectations. It’s wonderful to know the day helped you tick something off your bucket list. We’re sorry there was some confusion about the scope of the tour. We appreciate you pointing this out and we’ll make sure our information is clearer for future guests. We’d love to welcome you back for another memorable day out anytime. Best wishes, The Cab My Ride Team

Hi Sarina, Thank you for taking the time to share your experience with us. We’re truly sorry to hear how disappointed and let down you felt, especially as this was meant to be a special first visit for your grandchildren. We completely understand how upsetting it is to expect a guided tour and refreshments, only to find you only received transportation and were directed to a free audio guide instead. This is not the clear, valuable experience we want our guests to have. We regret that your request for a partial refund wasn’t resolved to your satisfaction and we’re reviewing this with our team to ensure our tour descriptions and inclusions are absolutely clear for future travellers. We’re very sorry we fell short for your family on what should have been a memorable day. Thank you for your honest feedback — it really does help us improve. Best wishes, The Cab My Ride Team

Hi Joel, Thank you for taking the time to share such a detailed review. We’re genuinely sorry that your tour didn’t meet expectations — especially as you’ve taken so many excursions worldwide and rarely feel the need to write a negative review. We completely understand how disappointing this must have been for you. That said, there are several serious issues raised here that we need to clarify accurately so the situation is properly understood. 1. The late start We fully acknowledge that your tour began significantly behind schedule. This was due to a dispatching error on our side, and it should not have happened. We are truly sorry for the frustration this caused at the very start of your day. 2. Viator “cancelling” your tour This should not have been communicated to you in that way. Your booking was not cancelled by Viator. There was confusion between Viator’s automated update system and our local dispatch information, and you should not have been given incorrect information. We apologise for the miscommunication. 3. Driver knowledge This particular product is a private transfer tour, not a guided tour. Drivers are not trained as tour guides and are not expected to provide historical commentary. However, they should always know their route and your itinerary. The fact that your driver needed to stop to confirm directions to Stonehenge is absolutely not acceptable, and we are reviewing this internally. 4. Tickets to attractions Your booking was not sold with attraction tickets included. The tour you purchased through Viator is a transport-only product. We do offer versions of this tour that include tickets, but that is a separate product with a higher price point. We understand the confusion, and we will be working with Viator to make the wording between the different versions clearer so this doesn’t happen again. 5. Windsor Castle Because the tour began late, the time available at Windsor Castle was shorter than planned. We appreciate how disappointing this was and fully understand why it impacted your overall impression of the day. 6. Resolution We agree that you should not have been left without a clear resolution. We are currently reviewing your booking and will be contacting Viator directly so they can discuss compensation with you formally. As the booking agent, Viator processes all refunds and adjustments, but we are happy to support your case on our side. We sincerely apologise that the tour did not reflect the standard we normally deliver. While some elements were due to miscommunication between booking platforms, others were mistakes on our side, and we take responsibility for those. If you would like to speak with us directly, please email support@cabmyride.com with your Viator booking reference — we would very much like to help bring this to a proper resolution. Warm regards, The Cab My Ride Team

Hi Dorothy, Thank you so much for your wonderful review. We’re delighted to hear your journey from London to Stonehenge and onward to Southampton went so smoothly. It’s great to know your driver arrived early, helped with the heavy luggage, and made you feel safe and comfortable — especially with that lively morning traffic! We’re also pleased you enjoyed the little pre-tour information and that the Stonehenge drop-off and pick-up were convenient and close to the entrance. Arriving at your hotel right on schedule is exactly what we aim for on every transfer and tour. We truly appreciate you choosing Cab My Ride and would love to welcome you back again on your next visit. Warm regards, The Cab My Ride Team

Hi Emma, Thank you so much for your lovely review — we’re absolutely delighted you had such a wonderful experience on your Stonehenge and Winchester tour. Booking last minute can sometimes feel stressful, so it’s great to hear that Vidas arrived right on time and that his immaculate vehicle set the tone for a smooth day. We’re thrilled you enjoyed the two hours at Stonehenge before heading to your ship in Southampton — it’s such a special way to break up the journey. And thank you for the kind words! It was a pleasure helping arrange everything for you. We really appreciate your continued trust in us for airport transfers, and we’re so pleased your first tour experience hit the mark. We’d love to welcome you back on board for your return trip and any future adventures. Warm regards, The Cab My Ride Team

Good Afternoon, We'd like to take this opportunity to apologise for the experience you received with Arjan & it is never our intention to provide you with an unpleasant experience. However, you have not booked the correct tour for your needs, therefore confusion was created which only left us with two options, to cancel the tour and rebook the correct one or pay the driver the additional mileage. You didn't want to do either and was uncontactable on both contact numbers, therefore we fulfilled the journey and showed up in London, with the intention of the driver speaking to you directly. Although after liaising with the driver you were not happy paying for the additional 90 miles he would have to drive for your incorrect booking error at a discount rate of £85.00, and continuously treated Arjan with leaving a bad review for your mistake. Therefore the decision was made to cancel your booking as you essential wanted it for free. We once again apologise for this experience and will work with Viator to ensure customers book the correct experience and pay the correct fare. Thank you Alison Customer Service Rep