The driver was there early and contacted me for my location prior to his arrival. Everyone was waiting for Uber and Lyft services, and we were on our way to the airport from the port! He was polite. He sent a picture of his vehicle and license plate. His vehicle was clean, and he had bottled water for us. He put our luggage in his car and removed it at the airport. He didn’t waste a moment getting us there, and he knew where he was going. Exactly everything you should expect when you hire a driver occurred. Great service all around!!! I would recommend this service especially if you are coming into port. The wait is always hot and crazy. This service is a guarantee that your ride is there waiting for you, rather than waiting for a ride that can cancel for any reason.
K
Kathy_W
March 2, 2026 · via Viator
Alex was on time and we...
Alex was on time and we arrived in good time to LAX. The car was nice and clean. I would recommend this company.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
R
Rebecca_H
January 28, 2026 · via Viator
Efficient and pleasant....
Efficient and pleasant. He came within 5 minutes of scheduled time and we made it to the airport in good time.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
K
Kathy_A
January 4, 2026 · via Viator
Nice job. Right on time...
Nice job. Right on time and very speedy to the airport. The only thing was I never got a confirmation the day before or contact information for the driver.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
K
Kevin_M
December 2, 2025 · via Viator
Great service!
I had to change times and then actually cancel the pick up. The staff was very helpful and efficient! No problem at all.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
janet_c
September 23, 2025 · via Viator
Rich arrived early and...
Rich arrived early and got us to LAX safely and early. Thank you to a pleasant experience Rich. Recommended
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
G
Germaine_Q
September 20, 2025 · via Viator
Horrible
Cancelled at the last minute company never found me a replacement and my funds was deducted out my bank twice
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
A
Anonymous
August 23, 2025 · via Viator
I'm glad I asked you to do it!
We couldn't find a pick-up service until just before we returned home, so we quickly requested one, and they responded quickly. They were available in English, but I was relieved to be able to confirm that I had a proper appointment because they called and also emailed me. The driver also came exactly on time and was able to drive me to the airport properly, which was very helpful. Thank you. I want to come again next time.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
S
Stacy_B
July 20, 2025 · via Viator
Very Satisfied
Michael was an absolute delight. He got my family safely to LAX early in the morning. He represented Carmel very well with his professionalism and kindness. He took the time to learn all of our names which was a great touch. We were happy with Carmel and we booked the company for our ride home!!!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
E
Eria_C
July 13, 2025 · via Viator
Pick up from hotel to LAX
I had to make a last minute change due to flight cancellation because of bad weather. Upon calling the transport company they totally accommodated my change og flight, picked me up at the new time and got me to the airport safe and sound.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team