Everything very well organized, they should have more tours in Spanish and the guide should go to some activities. On my tour, I would have liked something guided in Old Town.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
2
228luishumbertob
September 18, 2026 · via Tripadvisor
Nice tour, but...
Nice tour, but we were included in a group of Chinese citizens, who were loud and had not very appropriate customs. The driver and the guide therefore spoke Chinese and gave more importance to the Chinese people (there were 7 of them). These Orientals have other customs, we were very uncomfortable and the guide did nothing to improve the situation. Also, the guide and the driver charged a fuel fee, even though it is clearly indicated in the purchase instructions that it is included. To avoid arguing beyond what was reasonable, I decided to give them the requested fee.
事業者からの返答
Thank you for taking the time to share your feedback. We are glad that you were generally satisfied with the tour, but we regret that certain aspects of your experience caused you discomfort and disappointment. We are very sorry that you felt uncomfortable with the behavior of other guests on the tour and that the guide and driver mainly communicated in Chinese. We require all tour guides to treat every guest equally, regardless of language or background. We have shared your feedback with the guide team and will once again emphasize to our guides the importance of balanced, professional communication. Although we cannot control the personal behavior of other guests, the guide is responsible for managing the group in a professional manner and properly handling any disruptive behavior. We sincerely apologize that the situation was not improved in a timely manner and that the guide did not take measures to correct it. Regarding the fuel surcharge: we sincerely apologize to you. The fuel surcharge should not have been charged, and we will refund USD 10 to your original payment method. Thank you again for your feedback. We hope to have the opportunity to provide you with a better experience in the future.
J
jenniferdW8909UW
June 19, 2026 · via Tripadvisor
Good tour
Good tour, would recommend it.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!
K
katherine_Z
November 10, 2025 · via Viator
My tour
This tour was a great way to see San Diego in one day. The schedule was well planned and we had enough time at each stop. Our guide was friendly, knowledgeable, and easy to talk to. The bus was clean and comfortable for the drive.
Old Town had a lot of history and character. The harbor cruise was relaxing with beautiful views. The USS Midway was very impressive and full of interesting exhibits. Balboa Park was a lovely final stop with plenty of photo spots.
I really enjoyed this tour and would recommend it to anyone looking for a convenient and enjoyable way to explore San Diego.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service
we've provided! We look forward to welcoming you back on your next visit!
A
ALBERT_P
June 21, 2025 · via Viator
not worth the effort
A very disappointing experience.it turned out that the driver was also the guide . The driver does not know how to guide and does not speak english very well.IN our opinion poor value for money. I participated in the copanys tours in the past and it was very successful,hence our disappointment.
事業者からの返答
Thank you for taking the time to share your feedback about your recent tour. Please accept our most sincerely apologies for your disappointing experience.We have always been committed to providing the best service experience for every visitor. Our team of guides has been professionally trained. Not only do they possess a rich background of knowledge and culture, but they also carefully prepare the latest materials and strive to give visitors the most comprehensive and in-depth understanding of the scenic spots in a limited time, ensuring that they can flexibly respond to the different needs of visitors. We are instituting stricter and more regular English language proficiency assessments for any guide assigned to English-speaking tours. Only guides meeting a clearly defined, high standard will be assigned. We hope the steps we are taking demonstrate our commitment to restoring the high standards you previously enjoyed. Thank you again for your invaluable feedback; it is essential in helping us improve.
G
Garry_C
April 10, 2025 · via Viator
Overpriced and no guide
For what it was, this excursion was very overpriced. The driver/guide spoke broken English and never introduced himself. We got dumped in the harbour at 10:40 and told “cruise goes from there at 11:15 then go to the Midway and be back here for 1:30” and then he was gone. Cruise was nice and the crew were very friendly and informative. By the time got to the USS Midway I had about 45mins to explore the attraction. This was amazing but nowhere near enough time. We were then driven to Balboa park and dumped there with a pick up time 2h later. Finally we visited the Old Town but due to others being later at previous points we only had 25 minutes here.
The journey was probably the most uncomfortable I have ever been on an excursion with the aircon on full blast for most of the journey (despite the driver been asked to turn it off). To cap things off the driver tried to insist on a $15 per person service charge.
事業者からの返答
Thank you for sharing your feedback about your recent excursion. We sincerely apologize that certain aspects of the tour did not meet your expectations. Regarding the points you raised:
1.Tour Timing & Itinerary:
While the USS Midway visit was scheduled 80 minutes and Old Town 30 minutes, we regret that delays (due to other guests arriving late) impacted your experience.
2.Guide Communication & Comfort:
We apologize if the guide’s English proficiency and introductions were insufficient. Clear communication is a priority, and we will reinforce this in training.
3.The air conditioning issue was due to a malfunction (the controls were unresponsive), not disregard for your request. We are addressing this with our vehicle maintenance team.
Your feedback is invaluable in helping us improve. Please contact us at qc@uvbookings.com if you’d like to discuss this further.
Thank you for your understanding, and we hope to serve you better in the future.
S
sreckosekusak
March 25, 2025 · via Viator
Very nice trip
very nice trip. We saw many places, very many in one day. The guide-driver Daniel tried to show us everything that was on the itinerary and did his job very well.
事業者からの返答
Thank you very much for your feedback! We are so happy to hear you enjoyed the service
we've provided! We look forward to welcoming you back on your next visit!
C
Camper32531874665
March 11, 2025 · via Tripadvisor
Terrible Tour 2025
I am writing this review because after a terrible experience with this tour company and asking for a complete refund, they only offered only a 15% refund of the total cost of the tour. After several emails, they refused to give anywhere near what I felt was a reasonable refund.
After a phone call to Tripadvisor, they included an additional 10% to the tour company's original refund. This was very much appreciated from Tripadvisor, and I thank them for this, but any additional refund should have come from Jupiter Legend Corporation which was the host tour company.
Signing up for the tour, which in the tour information, it said the tour was in English, this was not the case. Other than myself and my wife, the tour group was entirely Chinese, and although the tour guide spoke some English, it obviously was not his first language. Many highlights along the tour were lost in translation and the tour guide not having a mic and speakers to spread his voice throughout the van made it very difficult to hear any commentary, especially the times when he did try and speak some English.
The van that took us on this tour, had some issues as well. The seats did recline for the passengers' comfort, but when fully reclined, made if very uncomfortable for those behind, which this happened with my wife.
I usually have a good time on any tour I and my wife have taken in the past, but on this date, the tour provided only a bad experience, and I will not be taking any more tours with this company. I hope this review helps others when they are planning their next vacation.
Regards,
Terry Z
事業者からの返答
Dear Guest, We sincerely apologize for the inconvenience and frustration you have experienced. We are an international travel company dedicated to providing excellent service to guests from all over the world. On this tour, we have guests who speak both Chinese and English, therefore the tour guide explains the same things in both Chinese and English to ensure the best experience for each guest.
We will examine why the bus did not have a microphone and speaker, and we are working to improve vehicle configuration to ensure that all vehicles meet the highest standards in terms of comfort and functionality. Regarding the refund, we appreciate Tripadvisor's intervention to add an extra 10%, but we recognise that more should have been done on our part to ensure your satisfaction. While we cannot change your experience, we hope you will give us another opportunity to serve you in the future and provide the exceptional experience we aim to deliver.
F
Fearless66470496156
December 22, 2024 · via Tripadvisor
Not to miss while in LA day trip.
Me and my wife took this tour from LA.
It was value for money.
The old town was a good experience.
The cruise was exceptional seeing war ships all along the way.
Visiting a warship museum was an eye-opener to understand the life of Naval war soldiers.
The driver cum guide Mr.Bill Chen was very friendly. He narrated well. He drove safe. Was patient and helped to make this trip a memorable one.
M
Michael_P
December 15, 2024 · via Viator
Amazing and superb
The narration is funny and engaging . Perfectly timed at different destinations . Will def recommend
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