LA発グランドキャニオンとローワーアンテロープキャニオン4日間ツアー

Thank you for taking the time to share your detailed feedback regarding your recent Tour. Please find our response below. 1. Our guides are bilingual professionals trained to serve both Chinese and English-speaking guests. While we acknowledge that our guides may not always speak English with the fluency of a native speaker, we are confident that their communication skills are fully sufficient for delivering essential tour information and addressing guest needs in English.​ We regret that you found the guide's English communication to be inadequate. However, the guide reports that he made every effort to communicate clearly in English whenever you had questions, and he was not made aware during the tour that you felt this was insufficient. 2. We are sorry that not every stop offered dedicated vegetarian/vegan meal options, and we will work to ensure that future itineraries include stops with more consistent dietary variety. However, we note that the guide did provide stops where self-selection was possible, including supermarkets with a range of options. 3. We are sorry that you found the vehicle uncomfortable during the desert portion of the journey. The facts are as follows: The outdoor temperature on the day in question reached approximately 45°C (113°F)；the vehicle's air conditioning system was fully functional and was running at maximum capacity throughout the day; In extreme desert heat, particularly when driving under direct sunlight, the interior of any vehicle will inevitably feel warmer than normal, even with the air conditioning operating at full capacity. 4. We understand your expectation that drinking water will be provided daily. However, we wish to clarify that this tour does not include the provision of daily drinking water, and this is disclosed in the itinerary information. Guests are advised to purchase water at the various stops, where bottled water is readily available. 5. Lower Antelope Canyon is located on Navajo Nation land and is operated by local Navajo authorities. Closures due to rain or flash flood risk are mandated by the local operators and can occur with very little advance notice. In this case, the closure was communicated to our team when the group was already approaching the canyon. We were not informed earlier, and therefore could not have provided advance notice to you. The guide proactively arranged for your group to visit Upper Antelope Canyon instead, we believe this was the best possible outcome under the circumstances. Upper Antelope Canyon has a higher ticket price than Lower Antelope Canyon and the price is publicly displayed on the park's official price board, which guests are able to see. We appreciate you taking the time to share your feedback. It is important to us, and we will use it to improve our services, particularly in the areas of dietary variety and guest comfort in extreme heat conditions.​ Thank you once again for your feedback.

Thank you for taking the time to share your detailed feedback regarding your recent Tour. Please find our response below. 1. Our guides are bilingual professionals trained to serve both Chinese and English-speaking guests. While we acknowledge that our guides may not always speak English with the fluency of a native speaker, we are confident that their communication skills are fully sufficient for delivering essential tour information and addressing guest needs in English.​ We regret that you found the guide's English communication to be inadequate. However, the guide reports that he made every effort to communicate clearly in English whenever you had questions, and he was not made aware during the tour that you felt this was insufficient. 2. We are sorry that not every stop offered dedicated vegetarian/vegan meal options, and we will work to ensure that future itineraries include stops with more consistent dietary variety. However, we note that the guide did provide stops where self-selection was possible, including supermarkets with a range of options. 3. We are sorry that you found the vehicle uncomfortable during the desert portion of the journey. The facts are as follows: The outdoor temperature on the day in question reached approximately 45°C (113°F)；the vehicle's air conditioning system was fully functional and was running at maximum capacity throughout the day; In extreme desert heat, particularly when driving under direct sunlight, the interior of any vehicle will inevitably feel warmer than normal, even with the air conditioning operating at full capacity. 4. We understand your expectation that drinking water will be provided daily. However, we wish to clarify that this tour does not include the provision of daily drinking water, and this is disclosed in the itinerary information. Guests are advised to purchase water at the various stops, where bottled water is readily available. 5. Lower Antelope Canyon is located on Navajo Nation land and is operated by local Navajo authorities. Closures due to rain or flash flood risk are mandated by the local operators and can occur with very little advance notice. In this case, the closure was communicated to our team when the group was already approaching the canyon. We were not informed earlier, and therefore could not have provided advance notice to you. The guide proactively arranged for your group to visit Upper Antelope Canyon instead, we believe this was the best possible outcome under the circumstances. Upper Antelope Canyon has a higher ticket price than Lower Antelope Canyon and the price is publicly displayed on the park's official price board, which guests are able to see. We appreciate you taking the time to share your feedback. It is important to us, and we will use it to improve our services, particularly in the areas of dietary variety and guest comfort in extreme heat conditions.​ Thank you once again for your feedback.

Thank you for sharing your feedback with us regarding your recent tour experience. In response to your comments, we would like to provide the following clarifications: 1. We are an international travel company focused on providing quality services to visitors from all over the world. The guided commentary is typically delivered in a balanced manner, with approximately 50% of the information shared in English and 50% in other languages, depending on the group composition. We apologize if this distribution did not meet your expectations for a fully English-guided experience. We continually review our guides' delivery to ensure clear and accessible communication for all participants. 2. The tour you booked is a shared group tour, which means guests may be joined with others, this is a standard practice for this type of service. We understand that a private experience may have been preferable for you, and we would like to highlight that we do offer private VIP tour options for guests seeking a more exclusive and tailored experience. We would be happy to assist you with such arrangements in the future. 3. We are truly sorry to hear that you felt dissatisfied with the tour. Our aim is to provide enjoyable and informative experiences for all our guests, and we regret that we fell short in your case. Your feedback is valuable to us, and we will use it to review and improve our service delivery. We hope to have the opportunity to serve you better in the future.

Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!

Thank you very much for your feedback! We are so happy to hear you enjoyed the service we've provided! We look forward to welcoming you back on your next visit!