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レビュー(4)
レビューはViatorとTripadvisorが収集したものです
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biancabW745QB
June 1, 2021 · via Tripadvisor
WORSE CUSTOMER SERVICE EVER. SCAMMMM
So I booked both tours separated and paid then separated but apparently they become one once you book them.
We show up to the Pantages theater was asked, but what we didn't realize is that there is more than one in LA and we end up in the wrong one. We just followed googles maps and didn't realize until it was too late.
We tried calling but their phone number goes straight to a voice message, so we emailed explaining so happened and asking if we could reschedule. They took forever to reply and never asked if we would still like to take the second tour, which we went too and nobody was there.
We waited for 45h and nobody showed up.
So we end up loosing $160 dollars because they reply to out emails saying it was our fault and that they wouldn't refund us because we left offensive reviews.
I'm sorry if the truth hurts, but your customer service is TERRIBLEEEEE.
DON'T BOOK WITH THEM IF YOU THINK SOMETHING IN YOUR TRIP COULD GO WRONG, THEY ARE NOT UNDERSTANDING AND THEY DO NOT HAVE A EASY WAY TO BE CONTACTED. THEIR OFFICE DOESN'T EVEN EXIST.
I'm sure the tour would've been great. I was super excited, but it is what it is.
Thank your for helping me have a good time in LA 😊
This is a picture of me waiting for the tour that never happened
4人が参考になったと回答
事業者からの返答
Unfortunately, these guests missed their tour completely. There is a detailed description, a link to a Google Map marker and a photo of the meeting point on our website, where they booked, and in the confirmation email that they received after booking. No other guests have reported issues of the type that they described - there is NO other Pantages Theater in LA, other than the one where the tour begins.
It should also be pointed out that the photo the guest has posted here is NOT of any of our meeting points either.
We also explain on the website and in the confirmation email that it is the guests' responsibility to be at the meeting point on time, and that if they're late they will probably miss the tour. All guests agree to that when making a purchase. This is simply because there's nothing that WE can do to guarantee that guests will show up on time at the meeting point.
We did offer to reschedule (despite the fact that our policy is that there are no refunds or exchanges within 48 hours of a tour), but the guests didn't take us up on it and subsequently threatened us with reviews of this type if we didn't issue a refund. Unfortunately there's nothing more that we can do.
K
kfieldstu
December 6, 2019 · via Tripadvisor
An Exhilarating Journey through LA History!
My Mother came to visit in October and I booked this tour for us to both get to explore the city together. On both segments of the combined tour we were joined by one other couple which made the experience even more intimate which we appreciated.
We learned SO MUCH from Damien during our tours and Terry as well. They were full of interesting stories and history about the rise and development of Hollywood and LA. We saw some truly spectacular architecture and ate some delicious food at our lunch stop. Not to mention we were constantly entertained by our guide’s stories and humor.
The waking portions are not arduous by any means, and yet Damien has curated these unique experiences where you leave feeling that you know more about LA then Angelenos that have been here forever.
I would HIGHLY recommend this above any other walking tour. It’s a fun time for all ages (me - 32, Mom - 69). It is truly rare to find tour companies that place so much thought and care into every guests individual experience. Make your investment worthwhile here.
3人が参考になったと回答
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MelL710
March 26, 2019 · via Tripadvisor
Comprehensive, Fun Tour
We did this tour, as we thought it would give us a better sense of what LA has to offer. It's a walking tour, so we get to see things we actually want to, make pit stops, etc. whereas on a bus, it's just driving around.
We started off in Hollywood, doing the Hollywood tour portion, with Vicky. We learned a lot about the history of Hollywood: the buildings, the people, the movies. It was wonderful to see and learn about the historic components of the city. The tour continued with Damien and we explored more of LA. He took us to some really fun, hidden gems such as a theater transfrmed to jewellery store. The theater components still remain and it's super cool so see these elements. Another fun gem is the Intercontinental hotel. I'll let you figure that one out.
The tour ends in Santa Monica. From there, we needed to find our way back home (as we parked in Hollywood, near the beginning of the tour). It's very important to know this and have a plan to get home. Thankfully, Damien was heading back and helped us with the metro pass and our way back home.
It just wasn't expected, but very important to mention. It's really the only negative we encountered on this tour and it didn't ruin the experience - simply an inconvenience.
Strongly recommend this tour - the amount of walking is maybe 4-5 miles, but the experience is amazing.
Just plan ahead to be "abandoned" in Santa Monica (since the tour starts in Hollywood).
1人が参考になったと回答
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Kathy T
March 15, 2019 · via Tripadvisor
Worth doing!
We started with the Hollywood Tour which we really enjoyed. Learnt a lot about theatres in LA as well as the start of Hollywood. Our guide Damien, knew his history and clearly has a love of LA. We decided to join him for the Downtown LA Tour that afternoon. It was well worth doing, and also learnt some interesting history of Downtown. We finished up on the 70th floor of the Intercontinental Hotel, to get a view of the whole town, and thankfully, it was beautifully clear so we could see the sea!!! The walking is not onorous, and we stopped for a delicious lunch at Grand Central Market. So much more fun than sitting on a bus!
