This was an absolutely incredible experience! Snorkeling through the kelp forest felt like being in a different world. We were lucky enough to see a pyjama shark, octopus, starfish, and beautiful sea shells. The guides were amazing and went above and beyond to make sure everyone felt safe and comfortable in the water. Their knowledge and enthusiasm really added to the trip. If you’re in the area, I highly recommend this—it’s a must-do for nature lovers!
J
Jacques_T
April 2, 2026 · via Viator
Incredible experience
Jayd is highly professional and very experienced in the marine environment, and very friendly service
T
Tom_D
March 1, 2026 · via Viator
Amazing day Kelp diving
Amazing day Kelp diving - our guide Liam was so helpful and knowledgeable about the marine life. We saw sharks, jellyfish, starfish and an octopus! The equipment was warm and buoyant so it would be easy even for beginner swimmers. Would massively recommend to any Cape Town visitors!
E
esterellev
December 30, 2025 · via Tripadvisor
Messy and unprofessional.
Chaotic experience due to poor communication before and there! On location t was messy (took 45min) and it turned out that we had to drive half an hour with our own car to the place where we went snorkeling (Kommetjie). There it took t for the group of 14 (instead of max 10) to finish while we had to wait in the heat with a mega thick wetsuit. Not to do and then walk again to the beach. All in all, eea came across as clumsy. The hour snorkeling in the kelp forest was certainly beautiful, but hardly seen animals. No point but not what we expected.
事業者からの返答
Hi Estrelle,
Thank you for your review. We always strive to meet our guests’ expectations by delivering the best possible kelp forest snorkelling experience. However, we are unable to meet expectations that differ from what is clearly described in the Viator listing.
It became apparent upon arrival that you and your family were expecting a boat-based snorkelling experience. This is not something we offer. As stated in our experience description, our kelp forest snorkelling is a shore-entry activity and does not involve boats. We also clearly explain that the snorkelling location is selected on the day based on weather and ocean conditions to ensure the best visibility and calmest conditions, and that guests have the option of returning with us to Muizenberg or departing independently if they are using their own vehicle.
Once this was explained, we did our best to support you and your family and to clarify how the experience works. Unfortunately, the mismatch between expectations and the nature of the activity clearly affected your enjoyment on the day. We strongly encourage all guests to read the full experience outline prior to booking, as this information is provided specifically to avoid confusion and disappointment.
You are correct regarding the group size. Four additional guests joined unexpectedly due to a misunderstanding around their session start time. While this did result in a slightly larger group, we had additional qualified staff available and added a second guide to the experience. This resulted in a guide-to-guest ratio of 1:7, which exceeds our standard ratio of 1:10 and ensured appropriate supervision and safety throughout. I do acknowledge that the larger group contributed to slightly longer preparation time on land.
Our guides are highly experienced ocean professionals who remain attentive to all guests at all times. They are there not only to ensure safety, but also to point out marine life and help guests get the most out of the kelp forest environment. As with any wild marine setting, sightings can vary, and engagement with the guides plays an important role in what guests experience in the water.
We appreciate you taking the time to leave a review and wish you and your family all the best in your future travels.
Kind regards,
The Cape Town Freediving Team
9
97bruyerem
November 15, 2025 · via Tripadvisor
Amazing snorkeling experience
Rex gave us an excellent snorkeling session. The spot is beautiful and suitable for all levels, even beginners. He takes the time to explain what we are seeing with clear and simple terms, which makes the experience even more interesting.
Highly recommended!
R
RJ W
November 14, 2025 · via Tripadvisor
Unique side of the cape.
Great experience. Our guides Rex and AJ were super helpful and showed us loads of interesting wild life. Good gear. Amazing environment. Saw octopus and a range of shy sharks. Would recommend.
O
OnAir796961
November 3, 2025 · via Tripadvisor
To do
Great diving, which we could enjoy thanks to the preliminary brief that presents us what we crossed (fish, seaweed forest, octopus, abalone, starfish, pyjama shark ) and seal puppy on its rock.
Equipment provided perfect;
Good Price quality ratio
W
William_H
November 3, 2025 · via Viator
We had so much fun and we...
We had so much fun and we were able to see some cool marine life! JP was a great guide and we would definitely recommend this activity to others!
D
dvTimon
January 14, 2025 · via Tripadvisor
Comfortable kelp forest visiting
Very professional support, good quality of equipment. Highly recommended for beginners snorkelling. Cute cat in the office
D
Divanhatt
January 6, 2025 · via Tripadvisor
Great Guides awesome experiences!
We had a phenomenal time! The guides JP and Julian did a fantastic job helping us out and showing us all sorts of fascinating things! DO THIS TOUR!! absolutely worth every penny!
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