I followed their instructions to notify them when I had my baggage and after I arrived, I called the number they gave me it went to voicemail and after numerous calls to New York City. Nothing was resolved and they never showed up and I had to get a taxi to get into town. I will be submitting for a refund since I did not get the ride from the airport.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
M
Marwin_M
September 13, 2026 · via Viator
Driver cannot be found and not answering calls.
This is a very bad experience. The dispatcher cannot reach the driver and the local number provided to me is not answering as well. I need a refund.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
S
Sheryl_W
June 23, 2026 · via Viator
Unbelievable
DO NOT BOOK! Booked well in advance and the afternoon before received a phone call that they wouldn’t be able to pick us up at the airport because they didn’t have a car available!!!! I had to scramble around searching to find another option. I can’t believe Viator even allows them on their platform. Not like it was cheap either! Call or email the taxi service in Juneau and Frank will take care of you. Make advance arrangements. No matter what DO NOT BOOK WITH THIS COMPANY
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
K
Keun_P
October 6, 2025 · via Viator
It’s actually a very...
It’s actually a very short ride from Juneau to the Ramada. Our driver Corey was very helpful and suggested eateries and sites to visit that tailored to my son and I, while suggesting a few places to another passenger that would fit his tastes as well.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
K
Kelly_J
August 15, 2025 · via Viator
Did not get what I paid for
We did not get what we paid for. I called the number I was told to call when we arrived & we were sent a cab who tried to charge us & argued with me even after I showed them I paid for a service. I reached out to the company because I should get my money back but they never responded. Very unfortunate
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
J
James_P
July 20, 2025 · via Viator
Disappointed
I paid top dollar for a limo service. Was picked up in an old mini van which is basically a family vehicle. I could have arranged same ride for $30. The only positive was the driver was great.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
F
Frank_M
June 1, 2024 · via Viator
Disappointed
Very expensive! $135 for a 15 minute ride from airport to hotel. Have always had good service from Viator but this was very DISAPPOINTING!
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
A
Alyssa_A
August 11, 2023 · via Viator
Fantastic
Our driver was fantastic, even stopped at the store for us on our way so we could get groceries for our air bnb
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
Joan_S
August 16, 2022 · via Viator
Excellent service
Pick up was prompt and professional. Good job. Would use again. Helped with bags without prompting. Gave a little history on the ride from the airport about Juneau.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
J
Judith_A
July 8, 2021 · via Viator
A great choice for a late night arrival
Right on time and very helpful and friendly
Very convenient for a late night arrival after a long day of traveling
事業者からの返答
Dear Judy,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
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