The driver was early, very polite, and provided great service from our hotel doorstep. The only reason for 4 stars rather than 5 stars is that he dropped us off at the ANA terminal rather than the JAL terminal, so that we had to bring our luggage farther than we had anticipated.
Thank you for taking the time to share your detailed feedback with us. We’re pleased to know that you found the service great and that our driver was polite and punctual. At the same time, we sincerely apologize for the inconvenience you experienced at the airport. The drop-off should always be as seamless as the pickup, and we regret that this was not the case for you. Your comments are incredibly valuable, and we will be reviewing this with our team to ensure our drop-off procedures are more precise in the future. We appreciate you choosing our service and hope to have the opportunity to provide you with a perfect 5-star experience next time.
