Nice walking around. The Ferris wheel 🎡 not available all two weeks of vacation. Too expensive area.
事業者からの返答
Thank you for sharing your thoughts about your recent experience. I’m glad to hear that you enjoyed walking around the area of ICON Park.
I apologize for the inconvenience regarding The Orlando Eye being unavailable during your visit. We understand how disappointing it can be when attractions are not accessible, especially when planning a vacation. The ride has been closed for maintenance and delays in receiving certain components has extended our timeline.
We strive to enhance our services and ensure all visitors have a memorable time.
Thank you once again for your feedback. We hope to welcome you back in the future!
Best regards,
The Orlando Eye Team
P
paulabV1205FW
June 12, 2026 · via Tripadvisor
everything you expect
this is everything you would expect after already doing the London one, the neat thing was you could add your device and place your own music in the pod as you went round.
事業者からの返答
Thank you for sharing your thoughts about the Orlando Eye experience! I’m glad to hear that it met your expectations, especially after your visit to the London Eye. The ability to add your own music and personalize the pod sounds like a fantastic feature that enhances the overall experience.
If you have any more insights or suggestions, feel free to share them. Your feedback is invaluable as we strive to create memorable experiences for our visitors.
Best regards,
The Orlando Eye Team
C
ChipCobb
May 25, 2026 · via Tripadvisor
Poor Service After "Technical Problems"
We were on a family holiday, visiting from the UK. We pre-booked online to visit the Orlando Eye. During booking it asked if we wanted to add Sea Life for c.$10 each, which we did (4 of us)
We visited Sea Life while waiting for the Eye to open at 12pm. When we left, we noticed the operating times had been removed. We were then told the Eye would be closed all day due to technical problems. We then re-visited 2 days later, when it was still closed. We asked for a refund. Sounds simple? No. Because we had gone to Sea Life, they would have to charge us full price for that visit (not the $40) and refund the difference. Meaning after spending $160 we only received just over $50, despite the Eye being the reason we booked in the first place. We should have received closer to $120.
Definitely be aware of this.
事業者からの返答
Thank you for taking the time to share your experience regarding your recent visit to the Orlando Eye and Sea Life. I sincerely apologize for the inconvenience you faced during your holiday, particularly with the unexpected closure of the Eye and the complications surrounding your refund.
We strive to provide our guests with enjoyable experiences, and I regret that we fell short in this instance. Your feedback about the booking process and refund policy is invaluable, as it helps us identify areas where we can improve our services.
I understand how frustrating it must have been to plan your visit around the Orlando Eye only to find it closed. Please rest assured that I will bring your concerns to our management team so we can review our policies and ensure clearer communication regarding attraction availability.
We appreciate your understanding and hope you’ll consider visiting us again in the future.
Warm regards,
Merlin Entertainments
I
Izhaq_M
May 20, 2026 · via Viator
Unimpressed
I booked and when I Went there, I was told that Orlando eye is closes this time of the year on Monday and Tuesday. It cost me TAXI …….
事業者からの返答
Thank you for reaching out and sharing your experience regarding your recent visit to the Orlando Eye. I sincerely apologize for any inconvenience you encountered due to its closure on Mondays and Tuesdays.
We strive to provide our guests with accurate information, and I regret that this was not communicated effectively in your case. Your feedback is invaluable, and we will ensure that our scheduling information is more accessible to prevent similar situations in the future.
Again, I apologize for the inconvenience and appreciate your understanding. We hope to welcome you back soon under better circumstances.
Best regards,
J
James_H
May 8, 2026 · via Viator
Great view b
Wow … it’s a long way up there. Loved it. I would recommend it to anyone that isn’t afraid of heights.
事業者からの返答
Thank you so much for your 5-star review! I'm thrilled to hear that you loved your experience on the Orlando Eye. It truly is a breathtaking view from up there, and I completely agree that it's a must-try for those who enjoy heights.
Best,
Merlin Entertainments
M
M_J
April 6, 2026 · via Viator
Orlando experience
If there's a storm or news of a storm nearby, rides will shut down for safety reasons. They may reopen certain rides, once the storm has passed. The attractions are self guided, so you can move at your own pace.
事業者からの返答
Thank you for your understanding regarding our safety protocols during storms. We prioritize the well-being of our guests, which is why rides may shut down when severe weather is nearby (even if it isn't visible). Once the storm has passed, we will do our best to reopen certain attractions as soon as it is safe to do so. Since our other 2 attractions (SEA LIFE and Madame Tussauds)are self-guided, you can enjoy them at your own pace. Thank you again for your support and understanding.
The Orlando Eye Team
K
Keerthish_C
March 30, 2026 · via Viator
Bad instructions and communication
There is no instructions on the open hours of the Orlando eye. We came to know only when we tried to check in on the selected time and date. Why do you guys allow customers to book on the date and time when Orlando eye doesn’t operational.
When reached out to customer service they happen to say that we can use the ticket anytime in 14 days. When we travel from far we would have planned our days out here for every activity … do you guys think that we would do multiple trips just for missing this ?. At least if we would have know that it is closed today then we would have planned other activities or theme parks on Monday & Tuesday and would have came here on other days!
Would never book again with you guys !
C
Caroline_A
March 25, 2026 · via Viator
Great Ride
A wonderful ride in the sky. The Eye is a great way to get a feel for the city of Orlando. I recommend riding during the day if you want to see the sights.
事業者からの返答
Hi there!
Thank you so much for your wonderful feedback about your experience on The Orlando Eye! I'm thrilled to hear that you enjoyed the ride and found it to be a great way to take in the sights of Orlando.
I completely agree that riding during the day offers a fantastic view of the city, and it's always exciting to see everything from such a unique perspective. Your recommendation is sure to help others make the most of their visit!
If you have any other thoughts or suggestions, please feel free to share. We love hearing from our guests and continually strive to enhance their experiences.
Looking forward to welcoming you back soon!
Best regards,
The Orlando Eye Team
C
Caroline_M
March 21, 2026 · via Viator
Na
It's fantastic 360 view. It's phenomenal. I would go again one day when I'm here in orlando, thankyou I would recommend to family and friends
事業者からの返答
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed the fantastic 360-degree view and had a phenomenal experience at The Orlando Eye. It means a lot that you'd recommend us to your family and friends, and we look forward to welcoming you back on your next visit to Orlando!
Z
Zia_B
February 13, 2026 · via Viator
Orlando eye
Bought this from Viator about 20 mins before the scheduled time. Tickets were immediately available offline in the app, which was really seamless and convenient. The Orlando eye was a wonderful experience. We took the trip after sunset: however, I would recommend others to take it before sunset to get the most out of the views.
事業者からの返答
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the ticketing process seamless and convenient, and it's wonderful to know that you enjoyed your visit to the Orlando Eye.
Your recommendation about taking the trip before sunset is greatly appreciated. The views are indeed stunning at that time, and we love hearing tips from our guests on how to make the most of their experience.
If you have any more feedback or suggestions, please feel free to reach out. We hope to welcome you back for another unforgettable experience soon!
Best regards,
The Orlando Eye Team
