The drivers are ignorant and do not stop at designated stops. They are constantly running late and do not take responsibility for the drivers.
事業者からの返答
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We understand how disappointing and frustrating it can be when the service does not meet expectations. If you would like to share more details, please feel free to contact us at sales@stromma.fi so we can better understand what happened during your excursion. Thank you.
M
monets697
June 20, 2026 · via Tripadvisor
Book with literally anyone else
Avoid Stromma if you value your time, especially on a cruise port stop. This was hands down the worst hop-on hop-off experience we’ve ever had and completely ruined what should have been an enjoyable day in Helsinki.
We took their bus from the port into the city center, only to spend 72 minutes standing in the rain with a growing crowd of frustrated passengers waiting for another bus that never seemed to come — meanwhile, buses from the competing company kept arriving with no issue.
When we finally got moving again, things somehow got worse. Just two stops later, the driver abruptly pulled over and sat there for 20 more minutes because he needed a break. No explanation, no communication, no idea what was happening until the wait was over.
At that point, we no longer felt comfortable getting off to explore because we had zero confidence we’d make it back to our ship on time. What should have been a fun day exploring Helsinki turned into a stressful, expensive waste of money.
To make matters worse, they also operate in Stockholm, and several of our shipmates reported having equally terrible experiences there. Save yourself the frustration and book with literally anyone else.
事業者からの返答
Thank you for sharing your experience. We are very sorry to hear that your visit did not meet expectations and apologise for the inconvenience and uncertainty you experienced during your day.
Our Hop On Hop Off buses operate every 30–40 minutes depending on the day, and delays may occasionally occur due to traffic, events, or other operational factors. The stop you describe was likely at our main stop, where a short break is scheduled before the next tour begins, and we apologise that this was not clearly communicated at the time.
All feedback is important to us and we would appreciate the opportunity to learn more about your experience. Please feel free to contact us at sales@stromma.fi or +358 9 2288 1600 so we can follow up with you directly.
T
Thomas_D
April 26, 2026 · via Viator
Hope for better weather. ...
Hope for better weather. Cold, overcast day. Good chance to visit some out-of-the-way places which deserve a look.
5
506davev
March 8, 2026 · via Tripadvisor
Fun ride
Nice ride through the city. Too bad that when you sit on the right side of the bus you see little of the shortened winter tour. The 2 longer stops were not that exciting. The sauna?
A
Antonella_M
February 26, 2026 · via Viator
Much appreciated and precious on a snowy February day!snow
Well-structured tour with good audio guide in Italian although more suitable for the snow-free climate. Considering that today it was snowing and raining it went very well! View the city effortlessly.
K
kelly_m
February 10, 2026 · via Viator
Fun way to enjoy city in winter
Great way to see a different part of the City. The bus was still a little cold in winter but if you’re bundled up it was fine.
C
Celine_B
December 26, 2025 · via Viator
Nice.
Long enough to see the main monuments.
2 nice stops to take pictures.
Audio guide in French
J
Janine_A
December 14, 2025 · via Viator
OK way to spend a couple of hours to get an overall feel for the city.
Good to get an overall view and impression of the city. Not enough commentary and not always sinked. One part said welcome back from the Rock church but we had not even stopped there, and in fact didn't even see it from the bus.
A
Ashley_L
December 8, 2025 · via Viator
Perfect tour for a first time trip to Helsinki, protected from cold weather
The recorded commentary was interesting not boring. The two stops were just the right length to walk around a little, take a couple photos, and use toilet if needed, without getting too cold (at least on the day I took the tour). The length and departure time of the tour were ideal as well.
L
LateNightsGoodVibes
November 26, 2025 · via Tripadvisor
Too expensive.
You come around in a ring in Helsinki and get seen a little, yeah. But the talk is the tape. Where there come some comments continuously. So you give 30€ to hear a tape recording. In addition, it is some boring stops one makes. At a sauna, where only 5 out of 35 can get to buy a coffee. And 10 minutes at a sculpture that takes 1 minute to photograph, but not enough time to pick up a coffee somewhere. You also drive a lot downtown, where you may not see so much that you had not already seen on your walk in the city.
事業者からの返答
Thank you for your review! I am sorry to hear the experience did not meet your expectations. Your comments about the tour, stops and timing are helpful,and valuable to us. We will take them into account as we continue the work to improve the tour.
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