ワルシャワからアウシュビッツ ビルケナウへのガイド付きツアー

Thank you for sharing your feedback. We are sorry that the experience did not meet your expectations. We would like to clarify that this is not simply a transportation service. We organize and coordinate the entire experience, including the logistics, transportation, booking of the Auschwitz-Birkenau entry and official Museum guide, which can be particularly challenging due to the very high demand for tickets. The guide inside Auschwitz-Birkenau is provided directly by the Museum, and we have no control over the guide’s style or the audio equipment. Regarding the journey, the drive from Krakow to Auschwitz takes approximately 1 hour and 20 minutes, so there is normally no need for a bathroom or refreshment stop during this part of the journey. Our priority is also to arrive on time for the fixed Museum entry. The driver’s role is to provide safe and comfortable transportation rather than commentary throughout the drive. We are sorry if some aspects of the communication were not clear enough, and we appreciate your feedback as it helps us improve the information provided to our guests.

Thank you for your feedback. We are sorry to hear that some aspects of the tour did not meet your expectations. Regarding the pickup, the vehicle arrived only a few minutes later than scheduled. While we understand that even a short wait can be stressful, minor delays may occasionally occur due to traffic conditions. As for the guided tour at Auschwitz-Birkenau, it is conducted by official museum guides employed by the Auschwitz Museum. During periods of extreme heat, the museum may shorten the route or adjust the program for the safety and comfort of visitors. Unfortunately, this is beyond our control. We are also sorry to hear that you felt the guide was rude. We take such comments seriously. However, as the guides are employed directly by the museum, we cannot influence their guiding style. We will nevertheless pass your feedback on to the museum, as we are sure they value comments that help improve the visitor experience. Thank you again for taking the time to share your experience.

Thank you very much for your thoughtful review. We’re pleased to hear that you found the guide respectful and knowledgeable and that the visit was meaningful. We also appreciate your feedback regarding the amount of walking. As Auschwitz-Birkenau is a large historical site, the visit involves considerable walking, and we always recommend that guests consider this before booking. Thank you for choosing to travel with us, and we hope to welcome you again in the future. 😊

Merci beaucoup pour votre excellent avis ! Nous sommes ravis d’apprendre que vous avez apprécié l’organisation de la visite et le respect des horaires. Nous sommes également heureux que le guide hispanophone ait répondu à vos attentes avec des explications claires et professionnelles. Merci pour votre confiance et nous espérons vous accueillir à nouveau lors d’un prochain voyage en Pologne

Thank you for your feedback. We are sorry that you missed the tour; however, we would like to clarify a few important points for future readers. All travel details were clearly explained by our team prior to departure. The train tickets provided include the exact train name and train number, which are the key identifiers passengers should follow when boarding. Written instructions also emphasize checking these details carefully. If there had been any uncertainty, we were available to assist before departure, and staff at Warsaw railway station information desks are always available to help passengers confirm the correct platform and train. Unfortunately, boarding a different train — even if it travels to the same destination — resulted in a late arrival in Kraków, making participation in the Auschwitz portion of the tour impossible, as group entry times at the museum are strictly scheduled and cannot be delayed. We regret that you were unable to join the tour, but the arrangements and instructions were provided correctly and in advance. We nonetheless appreciate your comments and hope they help future travelers remember to verify the train number, not only the destination, before boarding.

Thank you very much for your kind review! We’re delighted to hear that you found the tour well organized and the explanations clear. Providing a smooth and meaningful experience is very important to us. We truly appreciate your feedback and hope to welcome you again on another tour in the future!

Thank you for your thoughtful review. We’re glad to hear you found the Auschwitz–Birkenau and Kraków tour interesting and worthwhile You’re absolutely right — it’s a long day, but many guests find it a meaningful and efficient way to experience these important places. We appreciate you highlighting the logistics as well — from the early train departure and straightforward connections to the pickup near Kraków station and the free time in the Old Town after the visit. Thank you again for sharing your experience, and we’re grateful you chose to travel with us.

Thank you so much for your kind review! We're thrilled to hear that you had a wonderful experience from start to finish. It's great to know that your guide was friendly and attentive, and that the entire day was well organized and meaningful. Yes, it’s a long day—but we’re so glad you felt it was worth every minute. We appreciate your recommendation!

Grazie mille per aver condiviso la sua esperienza. Siamo felici che la visita guidata ad Auschwitz-Birkenau da Varsavia sia stata per lei significativa, anche se toccante e difficile. Comprendiamo bene l’impatto emotivo di un luogo così importante. Ci fa piacere sapere che la nostra organizzazione abbia contribuito a rendere possibile questa esperienza indimenticabile.

Thank you for your heartfelt review. We're so glad the visit to Auschwitz-Birkenau was meaningful for you, and that our driver helped make the journey smooth and comfortable. We’re happy you also enjoyed the time in Krakow—it’s a special city. We truly appreciate your recommendation and hope to see you again!