I was never picked up from the airport in Brazil despite presenting my voucher as instructed. The company and representatives at the airport was not considerate and did not accommodate me.
事業者からの返答
Hello, Tinika_J,
We are deeply sorry for what happened and for the fact that your boarding did not go as planned. This is certainly not the experience or the standard of service we strive for.
We have already prioritized your report with our management team and are coordinating with our partner company to understand what occurred and take appropriate action. We sincerely apologize for the inconvenience caused upon your arrival. Please feel free to contact us so we can see how we can help.
Sincerely, World Tour Travel
K
kingdawk2023
September 25, 2026 · via Tripadvisor
Terrible Transfer
Horrible experience. I travel frequently and have utilized a variety of transfer options to and from the airport. This is by far the worst experience. It’s not even close. There’s not enough characters or time for me to illustrate just how bad. After traveling 12 plus hours, the last thing you want to do is to have to look all over the airport for your ride and/or representative. Take a taxi! Take an UBER. Whatever you do, don’t use this company in Rio, unless you want to ruin your first day.
事業者からの返答
Hello,
Thank you for sharing your feedback with us. I am deeply sorry to learn that your arrival experience at Galeão Airport was unsatisfactory and caused such inconvenience after a long flight. This is by no means the level of service and efficiency we strive to provide to our passengers.
We have already prioritized forwarding your report to our management team and are in contact with the partner company responsible for the service to investigate exactly what happened and determine the appropriate next steps.
We apologize for the impact this had on the first day of your trip and remain at your disposal to address any questions or concerns.
Sincerely,
World Tour Travel Team
A
Andriliii
September 8, 2026 · via Tripadvisor
Excellent
Very good, punctual, and always in contact with the client.
事業者からの返答
Olá, Andriliii! 👋
Muito obrigado pela sua avaliação e pelas palavras! Ficamos felizes em saber que a pontualidade e o nosso contato contínuo garantiram uma ótima experiência no seu transfer do Aeroporto do Galeão para a Zona Sul.
Conte sempre com a World Tour Travel para as suas próximas viagens no Rio de Janeiro! 🚘✨
J
Jamile_d
August 10, 2026 · via Viator
Gave it all right
I had to contact the company because when I received the purchase confirmation the flight schedule was wrong. By the phone that is on the company's website I did not get a return, but a few days before they contacted me, I passed the correct data and got everything right. My father even gave a $50 dropper for the driver.
事業者からの返答
Olá, Jamile!
Muito obrigado por compartilhar sua experiência conosco e pela avaliação. Ficamos muito felizes em saber que o seu translado correu perfeitamente e que nosso motorista prestou um excelente atendimento
Agradecemos também o seu feedback sobre o contato telefônico. Estamos revisando nossos canais de atendimento para garantir que qualquer ajuste de horário seja confirmado com ainda mais agilidade.
Esperamos ter o prazer de atendê-la novamente no Rio de Janeiro!🥰☺️
R
Ruth_P
June 20, 2026 · via Viator
The driver was very kind...
The driver was very kind.
The car was too small for 3 people with quite a bit of luggage.
No air conditioning, and it was very hot.
事業者からの返答
Gracias por su comentario. Nos alegra saber que nuestro chofer fue muy amable con ustedes.
Lamentamos sinceramente que el espacio para el equipaje no fuera el adecuado y el inconveniente con el aire acondicionado. Entendemos lo importante que es el confort en un día caluroso en Río. Ya hemos compartido sus observaciones con nuestro equipo de operaciones para revisar el vehículo de inmediato y evitar que esto vuelva a ocurrir.
Le pedimos disculpas por este contratiempo y esperamos tener la oportunidad de brindarle un servicio excelente en el futuro.☺️
_
_ricg238
June 9, 2026 · via Tripadvisor
Topezera
I was very well revolutionized by the team, I had no problems from the beginning to the end!
Polite staff and everyone I had very polite and caring contact.
事業者からの返答
Olá! Muito obrigado por sua avaliação tão positiva e por escolher o nosso transfer privado!
Será um enorme prazer receber você e seu grupo novamente em suas próximas viagens! Conte sempre conosco para cruzar a Cidade Maravilhosa com tranquilidade.
Um grande abraço de toda a nossa equipe! 🚐✈️☀️
C
C6932GPsamuelt
April 17, 2026 · via Tripadvisor
Amazing trip!!
It was amazing!! The service was very present throughout the reservation.
The car was impeccable, smelly and the trip was very quiet.
事業者からの返答
Olá, boa tarde. Ficamos muito felizes que tenha gostado da sua experiência conosco!
Esperamos vê-lo novamente em breve. 🤩☺️
9
933alyciar
April 16, 2026 · via Tripadvisor
Exactly what I asked
Very good the experience, quiet the car according to what we booked!!!
1人が参考になったと回答
事業者からの返答
Prezamos para que a sua experiência conosco seja a melhor possível. Esperamos vê-la novamente em nossos tours e passeios pelo Rio de Janeiro. 🥹🙏🏻✈️
T
TeresaO368
April 10, 2026 · via Tripadvisor
Transfer wasn’t there upon arrival
Ride wasn’t there when we arrived. Much confusion and delayed pick up. Seemed like they lost our reservation. I wouldn’t recommend.
事業者からの返答
Good morning, my name is Alycia and I am at your disposal to verify what happened. I am very sorry that your experience that I know has not been better. We are committed to understanding what is happening and finding the best solution for you.🥺
N
Nick_M
March 12, 2026 · via Viator
Couldnt recommend very poor comms delay unprofessional scary and unsafe
Couldnt recommend...very poor comms delay unprofessional scary and unsafe...driver checking and typing on mobile most of the way to hotel in heavy challenging traffic...we waited about 30 mins at collection point others a lot longer
事業者からの返答
Good morning, my name is Alycia and I am available to assist you with what happened. I am very sorry that your experience with us was not the best. We are investigating the incident as it is unusual; we will try to understand what happened and find the best solution for you.
Could you call me so we can discuss this further?🙏🏻
+55 21 96771-0106
