I was less than happy with the transfer. We were picked up 35 minutes late. I was in contact with the driver which was helpful and he said traffic was bad however, I feel it is his job to know the Traffic and to plan for it. There are plenty of apps out there that so you can look at roads and traffic and know how long it’ll take you to get somewhere. There is no excuse for him to have been late. It made our transferred to the airport very stressful as we had a pretty early flight out and needed everything to work smoothly and for him to be on time. I paid a lot for this private transfer. With the expectation that they would be on time and there would be no stress or issues getting to the airport however that did not happen. I do not think it was worth the money at all and I will not use this service again. On the positive side, the driver was very nice and the car was very clean but for me it does not make up for the late arrival and stress it caused.
Dear Cindy, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We completely understand how stressful it can be when a transfer is delayed, especially before an early flight. While our driver kept you informed and did his best to reach you as quickly as possible, unfortunately, there are situations on the road that cannot be predicted or avoided, such as unexpected accidents or sudden traffic disruptions. Even with traffic monitoring apps and careful route planning, these incidents can occur without warning and significantly affect travel times. For this reason, we always recommend scheduling the pickup time so that our guests arrive at the airport 2–3 hours before departure. In your case, despite the unexpected delay, you still arrived at the airport within the recommended timeframe and in time for your flight. We truly appreciate your kind words about our driver and the cleanliness of the vehicle. We are pleased that these aspects of the service met your expectations, although we understand they did not make up for the stress caused by the delay. Your feedback is important to us, and we will continue doing everything we can to provide punctual and reliable service. We are sorry that this experience has left you with a negative impression and appreciate you giving us the opportunity to address your concerns.
