Such a lovely experience. From the very minute we entered via the team shop, we were warmly greeted by staff. Every single staff member we encountered was so friendly and helpful. You can tell that they are so passionate about the team and it shows. Would recommend this tour to everyone!! Fantastic value for money and you can go at your own pace. We did the stadium tour then came out for some lunch and went back round to visit the museum which was also included in our ticket.
事業者からの返答
Thank you for your wonderful review! We’re so pleased to hear you had such a great experience at the Emirates Stadium. It’s fantastic to know that the friendly staff, flexible pace, stadium tour, and museum all made your visit enjoyable. We truly appreciate your recommendation and hope to welcome you back again in the future!
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258reneem
July 30, 2026 · via Tripadvisor
First tour to Emirates Stadium
First time at the Emirates Stadium. Unbelievable! I did the self guided tour and every employee was helpful and nice. They seemed to really enjoy their job and excited for fans from other countries to see the stadium.
事業者からの返答
We're so glad your first visit to Emirates Stadium was such a memorable experience. It's wonderful to hear our team made you feel welcome and helped make your self-guided tour even more enjoyable. We hope to see you again soon!
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Alexi_A
May 24, 2026 · via Viator
Poor customer service after forced cancellation
There was NO experience. I booked this tour weeks ago and you cancelled on me 16 hours prior to its start. You offered me no reason and a halfhearted apology. When I complained you offered me a 10% discount on my next tour. I am not sure if I can trust Viator on any tour now. And a mere 10% discount isn’t going to add any confidence to that equation. I can’t in good faith recommend or use Viator anymore.
事業者からの返答
The tour was cancelled because the stadium was closed and access was not permitted. A cancellation notice was already sent to you approximately 72 hours before the travel date. We did not receive any response from you at that time.
The cancellation was outside of our control and was communicated in advance. Your review claiming there was “no reason” provided is therefore incorrect.
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Alcidescorreia
April 30, 2026 · via Tripadvisor
Nice experience
Great atmosphere. Very nice and polite staff, very helpful.
事業者からの返答
We’re delighted to hear you enjoyed the great atmosphere at Emirates Stadium and found the staff helpful and polite.
We truly appreciate your feedback and hope to welcome you again for another fantastic experience!
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Sam G
April 18, 2026 · via Tripadvisor
Signature Experience
Booked the signature experience. Pricey but full hospitality, pitch side tour, match ticket and meet a player. Had a great day.
事業者からの返答
Thank you for your fantastic review! We’re delighted to hear you had a great day enjoying the Signature Experience at Emirates Stadium.
It’s wonderful that you made the most of the full hospitality, pitch-side tour, match ticket, and the opportunity to meet a player truly a special experience. We appreciate your feedback and hope to welcome you again soon
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massimosE8992UB
January 15, 2026 · via Tripadvisor
Fantastic 🤩
Emirates stadium fabulous... audio guide in Italian .. what about it seems like a dream ..🤩😍 the guys during the course all very kind .. thanks
事業者からの返答
Grazie mille per la splendida recensione! Siamo felicissimi che l’esperienza all’Emirates Stadium le sia sembrata da favola e che l’audioguida in italiano abbia reso il tour ancora più speciale. Un grazie anche da parte di tutto lo staff: speriamo di rivederla presto
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Stephen_P
January 9, 2026 · via Viator
Arsenal Tour
Wonderful all inclusive tour. We liked the self pace and access to inner parts of the player experience. The staff are plentiful and helpful and the shop is amazing. I recommend this to soccer fans who enjoy this level of the sport.
事業者からの返答
Thank you for your fantastic review! We’re delighted to hear you enjoyed the self-paced experience, behind-the-scenes access, and the helpful staff at Emirates Stadium. We really appreciate your recommendation and are glad it was a memorable visit for a true football fan!
