ScubaDoo Punta Cana で潜水艦スクーターを体験

Thank you for sharing your positive experience! We're delighted you enjoyed your time and found our staff professional and prices reasonable. Your feedback inspires us to continue providing memorable experiences. We look forward to welcoming you again in the future.

Dear Laurette, Thank you for your feedback. We are sorry you were unable to attend the excursion, as we understand you were looking forward to the experience. We would like to clarify that the pickup time was sent the day prior to the activity at 12:52 PM local time with instructions and meeting point details. On bookings made through the platform, guests are advised that the exact pickup time is confirmed the day before the tour, since routes depend on daily operational logistics and hotel schedules. For this reason, it is important to check messages and emails the day before the excursion. Our transportation arrived at the main entrance security gate at the scheduled time (8:10 AM) and waited for the reservation. We also attempted to contact you again that morning when you had not yet arrived. Unfortunately, as this is a shared excursion with other passengers and scheduled boat departures, the vehicle cannot delay its departure. Regarding refunds or rescheduling, these are handled according to the booking platform’s policies. Once the transportation has been dispatched and the pickup time communicated, a missed departure is considered a no-show under the terms agreed at the time of booking, and the operator is not authorized to modify or override those conditions. We truly regret that you were unable to join the tour and appreciate your comments. Our intention is always for guests to enjoy their activity, and we recommend checking messages the day before excursions to avoid situations like this during future travels.

Thank you for sharing your experience! We're glad you found it cool and good value. The guided approach ensures safety, especially for first-timers, but we’ll take your feedback into account for future improvements.

Thank you for sharing your experience! We're glad you enjoyed the Scubadoo itself. We understand the boat transfers can be challenging and appreciate your feedback. Please feel free to reach out to customer service so we can discuss ways to improve your overall experience.

Lamentamos que la experiencia no haya cumplido sus expectativas. Le invitamos a ponerse en contacto con nuestro servicio de atención al cliente para poder resolver cualquier inconveniente y mejorar en el futuro. Agradecemos mucho su comentario.

Thank you for your feedback! We're glad you enjoyed most of the experience. We’re sorry for the inconvenience caused by the limited equipment. Please know we’re working on improving this. Don’t hesitate to reach out to customer service if you'd like to share more details.

¡Gracias por compartir tu experiencia! Nos alegra mucho saber que disfrutaste del paseo y de nuestra atención. Siempre trabajamos para ofrecer momentos inolvidables. ¡Esperamos verte de nuevo pronto!

We sincerely apologize for your experience. This is not the level of service we strive for. Please contact our customer service team so we can address this matter directly and ensure it doesn't happen again.

Thank you for sharing your experience! We're thrilled you and your family had such a great time exploring the beautiful location and enjoying the activities. It's wonderful to hear our team made it even more enjoyable for you!

Thank you for sharing your experience. Scuba diving can be challenging for some, especially the pressure changes. Please consider our other activities that might be a better fit for your future adventures.