Could accomplish more territory walking with so much pedestrian traffic. Would have preferred issued audio box and ear buds than using app on phone and navigation site.
事業者からの返答
Dear Colleen,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations.
While we always strive to provide the best possible routes, our tours take place in a vibrant, living city, and unfortunately, we cannot control the flow of local traffic or pedestrians.
Because this is a city tour that includes some sections along the lake, a certain level of pedestrian activity is to be expected.
Regarding the equipment, we do offer a fully guided version of our tour which includes an iPad and a helmet with a built-in audio system.
However, the self-guided version you booked is specifically designed to be completed using your own device via our app, as clearly stated in the tour description.
We appreciate your understanding and hope to have the opportunity to welcome you back for a guided experience in the future.
Best regards,
The Stunning Bike Co-Tours Team
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Atl7345
May 18, 2026 · via Tripadvisor
Not quite what we expected.
The attendant checking us in was pleasant and helpful. The instructions for bike operation were straightforward. However, two minutes down the road one of the tires blew a flat and we had to walk it back. We promptly received a replacement bike. The iPhone app guide we were given to follow our route was difficult to hear and not intuitive. It doesn’t account for delays you might encounter with pedestrians and traffic. On the day we took our tour there were alot of events happening in town which made our progress slow and tedious. We gave up on the app and just used Google to get us up to Cernobbio where we had lunch. Then headed carefully back to Como dodging cars and crowds.
The views of the lake were spectacular but choose your rental day and time carefully.
事業者からの返答
Thank you for taking the time to share such detailed feedback. We’re glad to hear check-in was pleasant, the bike instructions were clear, and that we were able to replace the bike quickly after the puncture.
Regarding the flat tire: while we keep our bikes checked and maintained, punctures can unfortunately happen unexpectedly due to road conditions (glass, debris, potholes) and are outside of our direct control once you’re riding. The same applies to external factors like pedestrians, traffic, and city events—these can affect pace and comfort, especially on busy days, and we always recommend riding carefully and choosing a quieter time when possible.
About the audio/app guide: thank you for mentioning this. The system is designed to be very simple—just press Start, and when you reach each point of interest it will play automatically. If it’s not clear how to reach the next stop, there’s also a “Directions” button that provides turn-by-turn instructions. And for guests who want clearer sound (especially in busy areas), we can provide headphones as an optional extra, which usually makes a big difference.
We really appreciate your honesty—it helps us improve the experience—and we’re happy you still enjoyed the spectacular lake views. If you ever come back, we’d love to help you plan a time and route that feels smoother and more relaxed.
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Ana-Ines-UY
September 23, 2025 · via Tripadvisor
Nice way the enjoy Como lake!
Very nice person, very attentive. He explained us all we need about the bikes, gave us padlocks and helmets for our safety. Explained where we can park and where not, the bikes. We enjoy lake Como shore easier and faster with the bikes (Villa Geno and the fountain, Tempio Voltiano, War Memorial, Villa Gallia, Villa Saporiti and Villa Olmo). We also visited the Basilica di Sant'Abbondio that was a little far away from shore an city center; very, very old and interesting church.
1人が参考になったと回答
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852manishg
September 4, 2025 · via Tripadvisor
Good tour and experience
Very good, informative relaxed and Sergio was an excellent tour leader. Recommended for all abilities. Good bikes and easy to ride
2
221natacham
August 16, 2025 · via Tripadvisor
Guided tour by electric bike
Very comprehensive and informative guided tour. Sergio made us discover the city and the lake differently
Very good experience. I recommend without hesitation
D
dimitrib801
July 28, 2025 · via Tripadvisor
Nice bike ride and nice lunch
Very nice tour of 4 hours. Friendly and helpful bike rental operator. Great lunch and ditto view of this address: La Baia di Moltrasio, absolutely recommended!
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Navigate54917322634
March 31, 2025 · via Tripadvisor
A beautiful journey
We had a great experience biking around the area. So beautiful. The bikes really enhanced the day and allowed us to travel outside of the immediate town. Would definitely do it again.
事業者からの返答
Thank you so much for taking the time to share your wonderful experience! 🚲
We're delighted to hear that our bikes helped you explore beyond Como's immediate surroundings - that's exactly what we hope for! The Lake Como area truly has so many hidden gems waiting to be discovered on two wheels.
Your feedback about being able to venture further out is particularly valuable, as many visitors don't realize how much more of our beautiful region they can explore with our quality bikes. If you're ever back in Como, we'd love to welcome you again - perhaps on one of our guided tours to discover even more scenic spots!
Thank you again for choosing Stunning Bike Co-Tours for your Como adventure! 🌟
Best wishes from Lake Como,
Sergio, Andrea and the Stunning Bike Co-Tours team
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BevEllie
September 17, 2024 · via Tripadvisor
We cycled to Switzerland
Hired two mountain bikes today, both good condition, cycled from Lake Como to Chaisso on the Swiss border, half day hire was enough for us.
S
Spg_NZ
September 7, 2024 · via Tripadvisor
Great fun away from the crowds
We used our bikes to get away from the crowds - absolutely perfect. Great customer service. Do yourself a favour, grab a bike and have an awesome time.
Mike & Margaret’s Anne.
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tomhE2910ET
August 19, 2024 · via Tripadvisor
Great Way to See Lake around Como
Rented E-bikes and cycled about 14km up the lake, a wonderful experience, stopped off for a swim, and lunch by the lake in one of the many stunning spots. The E-bikes make this a comfortable and easy ride, and lovely way to see some of the small towns and villages.
