The audio information was difficult to correlate back to what we were viewing. Segments were too long and not very interesting without any visuals. Directions were frequently confusing.
事業者からの返答
Hello and thanks for your review!
We are sorry to hear that you found the audio information difficult to follow and that some of the directions were unclear during your visit.
Unfortunately, we were unable to locate your booking in our system.
Our audio content is designed to be informative, engaging, and easy to follow. If you have booked the full version, we also offer a shorter version that provides key highlights and essential information about the venue.
Warm regards,
Claire
D
Darren_K
April 29, 2026 · via Viator
Let Me In, Viator
Gaining entry into the museum was a nightmare. I don’t know why Viator sent me a voucher instead of my ticket. There was no Wi-Fi, so it took me half an hour to get into the museum, and I had to call Viator to get an email sent to me with a QR code. This was so incredibly unnecessary and highly inefficient — and so far below the standard I expect from Viator. The woman I spoke to on the phone was very helpful and very kind, but the overall experience was a disaster.
C
Chloe_H
October 6, 2025 · via Viator
Worth the visit!
A good indoor activity! Highly recommend the audio tour to get the most out of walking through this historic site. We were mesmerized by the architecture and the preservation of such a historical moment for Santorini/Akrotiri. It’s very well done and worth the visit!
事業者からの返答
Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed exploring Akrotiri and that the audio tour added value to your visit. It’s truly a special site, and we’re glad the experience allowed you to appreciate its remarkable architecture and history. We appreciate your recommendation and hope to welcome you on another tour soon!
Regards,
Harold
G
Gena D
September 23, 2025 · via Tripadvisor
Ticket + audio tour
It can be difficult to make sense of archaeological ruins, even ones as complete as at Akrotiri. The audio tour was a great help. Be sure to take a screen shot of your e-ticket, just in case.
事業者からの返答
Hello! Thank you for your kind review 🙏 We’re happy to hear the audio tour made your visit to Akrotiri more meaningful. We recommend downloading your ticket in advance, as internet connection is usually poor onsite.
Best,
Jo
W
W9205OBgregorym
June 7, 2025 · via Tripadvisor
Amazing site and great experience - the audio app is challenging and borderline annoying.
Amazing access to an ancient site that’s truly remarkable. Following the navigation instructions with the audio app is a little difficult, but it’s the audio application itself that’s required that is awful and it’s less than stellar rating on the app store is indicative of the difficulty you’ll have. In spite of following the instructions perfectly, 2 of the 3 people in our group had to contact tech support to get the tour setup correctly in the app. If the site weren’t so amazing, I would have rated this tour much lower - the frustration we experienced took away from the charm of the site.
R
Rafael_K
October 19, 2023 · via Viator
Amazing Akrotiri
How preserved ancient settlements at the Akrotiri site were. The entire ancient city was buried under volcanic ashes after a massive eruption. As you navigate through an impressive network of buildings and rooms filled with earthenware you can imagine what life was like.
The audio guide on the phone worked a treat.
事業者からの返答
Dear Rafael,
Thanks for your review! It's nice to hear that you enjoyed your experience and the audio added to it!
We hope to welcome you back on your next travels!
Best regards,
Angeliki, Product Dept.
K
KatelynG
October 4, 2023 · via Viator
Akrotiri is a must visit!
Detailed and easy to use the app. Very descriptive. Akrotiri is a fascinating site and the self guided tour was a great way to learn more about the archeological ruins.
事業者からの返答
Dear Katelyn,
Thank you for the review! We are glad to hear that you enjoyed your experience with us and that the audio tour added to your visit!
We hope to welcome you back in the future!
Best,
Angeliki, Product Dept.
