Booked an e-bike day trip and walked 40 minutes to our designated pick-up point, but unfortunately the tour company never arrived. We received no phone call, message or WhatsApp to let us know the tour wasn’t going ahead.
We eventually had to contact TripAdvisor ourselves to find out what was happening. They were also unable to get in contact with the tour provider and suggested we wait another 30 minutes in case they arrived.
I understand there may not have been enough bookings for the tour to proceed, but some communication would have saved us a lot of unnecessary hassle that morning and, importantly, given us the opportunity to book another activity instead.
They have approved a refund, which I appreciate, but overall the lack of communication and consideration for our time was very disappointing.
事業者からの返答
Thank you for your feedback, and we sincerely apologize for the inconvenience caused. We would like to clarify that the issue was not with Viator or Tripadvisor, but unfortunately occurred on our end. Our tour company was temporarily inaccessible due to a major technical problem, which affected our ability to receive and respond to communications properly.
We understand that this caused you unnecessary inconvenience, especially after you had already walked to the meeting point. The problem has now been addressed, and our systems are being updated to prevent this from happening again.
We truly apologize for the lack of communication and appreciate your understanding.
C
Culture38319860278
June 14, 2026
Best group
Abdul is the best guide I've ever met. He's knowledgeable about everything, friendly and sweet, smiles, and thinks of everything. I highly recommend him.
A
andrzejbY680HF
April 29, 2026
***** TOP EXPERIENCE *****
Abdul is king!
Not only he is very experienced guide with a lot of knowledge in spite of his young age, but he also knows many tips useful for our journey, he can literally do whatever you think of and generally he's a cool guy.
I recommend him totally and would love to further explore Morocco with him in the future!
I
I8242SBandreasp
April 14, 2026
Incredible Views & Fantastic Guide
Absolutely amazing day with Abdel! The e-bike ride through the Atlas Mountains was smooth, fun, and full of breathtaking views. Abdel is a great guide—friendly, professional, and very knowledgeable. We explored beautiful villages and hidden spots I would never find alone. Highly recommend this experience to anyone looking for adventure and authentic Morocco!
F
Fsm1th
March 25, 2026
A beautiful day's hike
Abdul was a fantastic guide, he led us through the villages of Imlil and up to the waterfalls and mountains, and said hi to almost everyone we passed! We had such a fun time with him, he's very friendly and speaks 5 languages including English, French and Spanish. He made the day really enjoyable and completely tailored it to us and told us loads about the culture and the local area, where he grew up. I'd definitely recommend going on a hike with Abdul!
A
andyfw1
March 19, 2026
Fantastic
Fantastic experience and fantastic guide. Abdul is a young man who lives in one of the villages. He was very friendly and full of fun as well as providing lots of interesting information about the valley, the nature, the people. He knows everyone and all the locals we passed gave him and us a smile which made you feel very included and welcome. He was also very considerate and helpful making sure the pace was good for us and offering a hand if needed. The walk we went on started more through nature up to some great waterfalls then we skirted round the valley going through villages which was a fascinating glimpse into life here. We ended with a meal on a large balcony overlooking the valley of a really great vegetable platter and chicken tangine. The combination of sun and cool air from the snow capped mountains really makes this place special. Although Abdul’s description of how the valley changes in the different seasons makes us want to come back again to see this too. Especially if we can meet up with Abdul again. Thank you
1人が参考になったと回答
B
becc385
March 14, 2026
Hike & visit Berber village
Abdul was a great guide for our hike to the waterfalls and around the mountain. He was very friendly and knowledgeable and made us feel very welcome and looked after. We would highly recommend him.
B
beyondthecornfields
March 11, 2026
Snowy and beautiful day (even as unprepared as we were)!
Abdellatif led us on an amazing day! We were less than prepared, having made a last minute booking. He helped us find gear locally, altered his agenda fod the hike, but continued to adjust based off our skillset and the impending rough weather. He showed us great sights, enjoyed local experiences, had great facts of the area and stories of his excursions. He knows the land and the amazing people of the region and showed it to us like a friend. He was game for any ideas we had and even emptied his pack to haul a rug down the mountain for us. Such a great day, beautiful sights, and a late but beautiful ❄️ snow. Thanks so much!
1人が参考になったと回答
J
J2399RBalinas
March 11, 2026
Amazing trip to the mountains
Amazing experience: the views, the atmosphere, everything great!
W
what_a_lovely_life
March 6, 2026
Mother-daughter hike with Abdul as guide
My mom (in her 50s) and I (in my 20s) did a day hike with Abdul and we had a great time! We met in Imlil village and hiked all the way to the top of Mount Talamrout. He hiked at our pace, we had great conversations, and we had such a fun morning out. One of the most memorable parts of our trip was when we walked past his dad’s apple orchid and enjoyed a snack on the way to the end of our hike! We’d 100% recommend using him as your adventure guide when in Imlil, whether that is for hiking or biking.
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