ダニーデン ワイルドライフ クルーズ - アホウドリ、アザラシ、港

Hi Andy, Lori and team, I'm sorry that you were disappointed and missed your trip. To clarify what happened, the booking instructions we send to every passenger clearly state where to meet the boat and advise passengers to be at the wharf before departure. These instructions have been used successfully by thousands of passengers over the past eight years. When the boat arrived, your group was not at the designated meeting point on the wharf. During our subsequent conversation, you explained that your group had been waiting in the nearby car park. Unfortunately, from the boat there was no way for me to see that you were there, as all passengers are expected to meet us at the dock and board directly from the wharf. As a commercial operator, I also have a responsibility to the other passengers who arrived on time. We waited beyond our scheduled departure time, but eventually had to leave. Any tour operator in the same situation would have done the same rather than delay a full trip and inconvenience other paying customers. Because six seats had been reserved exclusively for your group, those places could not be sold to anyone else and the trip departed at capacity. For that reason, I am unable to offer a refund for a missed departure. I genuinely regret that this misunderstanding occurred, particularly as you were visiting New Zealand, and I'm sorry that it affected your experience. However, the departure location and meeting instructions provided were the same instructions successfully followed by all other passengers travelling that day. Rachel Port To Port Cruises & Wildlife Tours

Thank you so much Mary! Your recommendation means alot! Im so happy to here you enjoyed the commentary and my spotting skills! It was my pleasure to host you:) Thanks again:) Rachel

Aww, thanks so much!! I super appreciate this detailed review!! I also believe the from the boat is the best way to view as we can see so much on the water. The animals we are looking for are all marine, so seeing them on or near the water is where they are at their best! Thanks again:) Wishing you all the best! Rachel

Thank you so much for this!:) I'm so pleased you enjoyed learning a little about the area's history! :) Thank you for your recommendation, and for coming out with me! Rachel :)

Thanks so much Mary, for your lovely review! :) It was a pleasure to have you onboard, and I'm so pleased you enjoyed your afternoon out on the harbour with me! Thanks again for coming out with me and your lovely words!:) Rachel :)

Thank you so much Thomas! :) Im really glad you enjoyed the easy walk from the cruise terminal and your time out on the harbour. Great to hear the wildlife commentary made it even more special:) Thanks for coming out with us! And your time and efforts to review:) Thanks Rachel:)

Thanks so much for your review! I’m really pleased you found the pickup instructions easy to follow and enjoyed the commentary along the way. There is so much wildlife and history packed into this little corner of the world, and I love sharing it with visitors :) Thanks again for coming out with me! Rachel :)

Thank you so much for this awesome review! :) Im so glad you got to see so much wildlife in action! So special!:) Yes! A good weather day makes it all even more special! Thanks again for coming out with me and for the recommendation:) Rachel:)

Love hearing this Morgan, thank you! :) I’m so glad you enjoyed the trip and that we managed to find some great wildlife! I really appreciate your kind words about the boat and the tour. It's my pleasure to share this beautiful area and help make your visit to Dunedin a memorable one :) Thanks so much for coming out with me and for your recommendation! Rachel :)

Thank you so much for your lovely review! I’m really glad you got to see so much wildlife! Albatross, sea lions and a blue penguin. A pretty special mix! Thanks so much for your kind words, I really appreciate it. Rachel :)