Arrived at lounge and no entry as qr code needed and had only received a bar code. 2 phone calls needed (1 to Lobdon and 1 to China) and a 40 min wait before entry sorted and then only 15 min lounge as flight departing. Lounge used at doha not as pictures. This was smaller very busy lounge, not main lounge as shown in pictures. Would not book again on your site. Very poor
Dear Mr Robert, Thank you for your honest review. We are deeply sorry for your terrible lounge experience in Doha and have fully investigated your case. The delayed QR code was caused by a backend booking sync error, which our team is resolving urgently. Doha has multiple lounges of varying sizes that can get busy at peak periods. We will update our listing with descriptions and photos of the different lounges to set clearer expectations for future travelers. We’d like to offer you a full refund for this booking your original payment method. This will be processed within 5-7 business days. We apologise once more for all the inconvenience caused. Best regards, Train Spread Team
