Clean Van with Good Driver
I went with our friends for 8 hour van and the driver was good guy
事業者からの返答
Thank you for your wonderful review! We are delighted that you and your friends enjoyed the 8-hour private Pattaya city tour. It is great to hear that the van was clean and comfortable and that your driver was helpful and professional. We truly appreciate your support and look forward to welcoming you again on another trip in Thailand.
Best Driver and Clean Car
Booked for 8 hours and the driver was good and helpful thank for your services
事業者からの返答
Thank you for your wonderful review! We are delighted to hear that you enjoyed your 8-hour private Pattaya city tour and found the driver helpful, professional, and the car clean and comfortable. Your kind feedback means a lot to our team. We truly appreciate your support and look forward to welcoming you again on another trip in Thailand.
Awesome trip best for water activities but if you are not in the mood for water activities then you should avoid please
Awesome trip best for water activities but if you are not in the mood for water activities then you should avoid please
事業者からの返答
Thank you for sharing your feedback.
We’re happy to hear you had an awesome trip. Just to clarify for future travelers, this is a DIY Pattaya City Tour with a private car and driver, so the experience is fully customizable—your day can include water activities if you choose, but it can also be planned around sightseeing, temples, viewpoints, markets, cafes, or shopping if you’re not in the mood for water-based stops.
If any guest prefers a fully dry itinerary, we recommend sharing the preferred places (or simply “no water activities”) at the start of the trip so the driver can follow that plan.
We appreciate your review and hope to welcome you again in Pattaya.
Irritated Driver Forced to Work?
This is promoted as a private tour, but it’s really just a glorified Grab driver. Our driver was on the phone most of the time, was irritated when we asked even basic questions, and told us nothing about either of the places he took us. He was NOT a tour guide. We booked a 4hr tour, and ended it in 50 mins because of how unwelcoming he was. When we asked him to take us back to the hotel, that irritated him too, so we just got out and walked before getting a grab. A purchase that was supposed to make things easier and more comprehensive, ended up being the worst decision made. A complete waste of time. And NO customer service when Viator was informed of the issues. We were asked ‘for a moment,’ And never contacted again. Terrible in every way.
事業者からの返答
Thank you for your feedback and we’re truly sorry that your experience did not meet expectations. This product is sold as a private car with driver only (no tour guide), meaning the driver’s role is to provide safe transportation between the locations you choose, while guests explore the attractions on their own. However, even with this format, the driver must always remain polite, professional, and helpful, and we will address this with our local team.
According to our records, when you contacted our customer service, we immediately tried to resolve the situation and were ready to arrange a solution, including sending a different driver. Unfortunately, the tour was cancelled from your side before we were given enough time to assist or provide a replacement.
We genuinely regret that this experience felt like a waste of time for you and will use your comments to further improve driver behaviour, communication, and expectation-setting for future guests.