The company was easy to work with! They knew we had a delay and waited for us. Great driver and so comfortable. I would use this company for all my rides.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
R
Rhonda_B
September 25, 2025 · via Viator
Do not depend on these guys for a ride
Sent confirmation and ticket through Viator, No show at the airport, was told by company that because I did not confirm flight info via email they cancelled the booking. Stranded at the airport with no transportation. Also told l to deal with Viator to get a refund, not their problem.
事業者からの返答
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.
T
ThankhoeAbram_R
August 11, 2025 · via Viator
The driver was very nice,...
The driver was very nice, kind, and patient with us when our flight experienced a delay. One unique character is constant communication until you are successfully picked up.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
R
Ron_A
July 29, 2025 · via Viator
Sergio our driver was...
Sergio our driver was friendly and professional. First time in DC so he recommended ways to get around and points of interest. Very pleasant drive from the airport.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
K
Kelly_M
May 19, 2025 · via Viator
Highly recommend
The car was super clean, smelled amazing. The driver was super friendly. They gave me a number to call and driver was there in five minutes.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Denis_K
November 22, 2024 · via Viator
Very good
Safe ride.very nice driver.
Safe drive. Very nice driver.
Safe drive. Very nice driver
Safe drive. Very nice driver.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
T
ThankhoeAbram_R
October 22, 2024 · via Viator
Best service with constant updates
Communication from the day before my departure until the end of the journey:
- they sent a message the day before my departure confirming my ticket
- I called immediately after landing at the airport & they arrived in no time
- Since it was at night, I couldn't see which car is theirs & they stayed on the call until I found it.
-All in all, the best service!
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Dawn_B
September 17, 2024 · via Viator
Kindness
The kindness of the driver and his hospitality with our bags and patience with my elderly mom getting in and out of the car.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
L
Lisa_E
July 11, 2024 · via Viator
Great pick up
Our driver was extremely kind and helpful. He was the best. I highly recommend this service.
Thank you for the great ride
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team
D
Delores_M
June 17, 2024 · via Viator
Another Good Experience for us with Viator
The company stayed in touch with us all along the way; even contacting us before we landed to make sure we knew they were coming for us and where to meet them as soon as we got our luggage from baggage claims.
事業者からの返答
Dear Customer,
We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future.
Sincerely, Carmel Team