DCヒストリー＆モニュメント5＋ストップガイド付き小グループクルーザーツアー

Thank you, Theodor, for sharing your honest feedback. We’re glad to hear that you found your guide excellent, but we’re truly sorry that the leaking roof left you wet and cold throughout the tour. We completely understand how uncomfortable and disappointing that must have been, especially when you were expecting to enjoy the experience. We appreciate you bringing this to our attention. We’ll make sure the vehicle condition is addressed and checked carefully so we can prevent this from happening again. Thank you for giving us the opportunity to learn from your experience.

Thank you so much, Nicolette, for the wonderful review! We’re glad to hear that Grant made your tour enjoyable with his knowledge of DC’s history and the monuments. We’ll be sure to pass along your kind words to him—he’ll be happy to know his stories and insights made your experience memorable. Thank you as well for recommending us, and we hope to see you again on your next visit to Washington, DC!

Thank you, Gabriela, for your wonderful feedback! We’re glad to hear that you enjoyed exploring some of DC’s most popular landmarks and found your guide knowledgeable. It was a pleasure having you with us, and we hope to see you again on a future visit! 😊

Thank you for your wonderful review! We’re so glad you enjoyed seeing DC’s major sights and found the tour convenient for families. We appreciate you joining us and hope to see you again!

We’re very sorry that the rain and issues with the vehicle’s covering and speakers affected your experience. While we’re glad you found your driver knowledgeable, we understand how frustrating it must have been to get soaked and struggle to hear the commentary. Your detailed feedback is truly appreciated and will help us improve how we prepare for unexpected weather conditions. We hope you’ll have the chance to experience the tour with us again on a brighter day.

Thank you for your wonderful review! We’re so glad Q’s friendly personality and knowledge made the tour enjoyable for you. It’s also great to hear that the comfortable pace and limited walking worked well for your visit. We truly appreciate your recommendation!

I'm so glad to hear you and your parents had such a positive experience with us. We know that traveling with family can require a little extra care, and it's wonderful to hear that your guide was patient, attentive, and made everyone feel comfortable throughout the tour. Thank you for your kind words about their knowledge as well. We truly appreciate you taking the time to share your experience and hope to welcome your family back to Washington, DC again soon! Thanks again April_R!

We appreciate you coming! We are delighted that you had fun exploring the area with Lorenzo. The trip is always made more memorable by his kind disposition and enthusiasm for sharing local history. We sincerely appreciate your nice remarks and look forward to seeing you again soon for more adventures!

Hi Natalie, We’re so happy to hear you had such a wonderful experience! It’s great to know you enjoyed the variety of stops and had enough time to take pictures and explore each location without feeling rushed. Our team works hard to make sure guests see all the major highlights while still having time to enjoy the moment. 😊 Thank you for your recommendation and for choosing to tour with us — we’d love to have you join us again on your next visit! 😉

We are disappointed to see a second review posted after the original review was removed following a documented appeal process. We believe it is important to respond with the full context of what occurred. Your reservation was for a 3:00 PM tour. Our records show that communication from your side was not received until after the tour had already departed, despite multiple outreach attempts from our team. While you mentioned earlier in the day that you “may” be running late, we were never given an updated ETA that would have allowed us to hold seats indefinitely past departure time. Like most guided tour and reservation-based businesses, we operate on a strict schedule and maintain a clearly stated 10-minute grace period. This policy exists because delaying tours impacts every other paying guest, our guides, vehicle schedules, and subsequent tours throughout the day. Your claim that we “resold” your seats is incorrect. Once guests are marked as no-shows and a tour departs, available seats may be released to waitlisted or standby customers so that tours can operate efficiently. That is standard practice in the tourism industry. When you contacted us after the tour had already started, our staff still attempted to assist you by checking availability for a later departure and even offered to help arrange another day. Unfortunately, the later tour you requested was fully booked and we did not have capacity to accommodate an additional group of six guests. We also want to address the statement suggesting our guides told you “this happens often.” We have strict operational procedures and customer service standards, and we do not condone staff making misleading or disparaging remarks about the company. Additionally, our tours depart successfully every day with thousands of guests each season who arrive on time and enjoy their experience. We genuinely understand that traffic in Washington, DC can be unpredictable and frustrating, especially for visitors traveling from out of town. However, we cannot operate a time-sensitive guided tour business by making exceptions that negatively impact other guests who honored their reservation time. We stand by the professionalism of our staff, the fairness of our policies, and the extensive documented communication surrounding this reservation.