プラハから列車でクトナー ホラへの日帰り旅行

Dear Nagarajan_C, Thank you for taking the time to share your experience. We are genuinely sorry that your day did not turn out the way you had hoped. We completely understand how disappointing it must have been to arrive expecting a relaxed and enjoyable day in Kutná Hora and instead have a difficult start with the train and a very crowded journey. We would just like to share a little more context, especially for other guests reading the review. Problems like this with the trains are extremely rare for us. In fact, this was the first time we experienced a situation like this, which is why we were also very disappointed that it happened on your day. We put a lot of personal effort into this tour. Our guides are people we know and trust, and we choose them because they genuinely care about the guests and about showing Kutná Hora in the best possible way. They work under a lot of pressure when something unexpected happens, doing their best to keep everyone informed, comfortable, and in a good mood even when the situation is not in their hands. Of course, we understand that as a guest, you shouldn’t have to worry about any of this. You paid for an enjoyable day, and we’re sorry that the transportation problems affected your impression of the whole experience. At the same time, we want to be honest that this is a public-transportation tour, and occasionally things can happen that even we cannot control. One of the reasons we like this experience, though, is that it gives people a chance to see a different side of the Czech Republic and experience how locals actually travel outside Prague. It’s not a private bus tour — it’s a real Czech day trip, with the train, the countryside, and of course the incredible history and atmosphere of Kutná Hora waiting at the other end. We are also already working on an improvement. In the coming months, we plan to start working with another train company that should provide a more reliable and comfortable journey. We hope this will make the experience even better for our future guests. Regarding the price, we understand that value is very personal, especially when one part of the day doesn’t go as planned. What we can say is that we put a lot into this tour beyond simply getting from Prague to Kutná Hora. Our guides, the organization, the local knowledge, the stories, and the care we put into the day are all a very important part of what we are offering. We’re truly sorry that your experience was not the one we wanted you to have. We respect your feedback and certainly won’t ignore it. At the same time, we hope this one unusual experience doesn’t discourage others from visiting Kutná Hora with us. It really is a beautiful and fascinating place, and on a normal day, this is a tour we are genuinely proud of. Thank you again for giving us the opportunity to hear your side of the experience. We appreciate it. Best wishes, Ewelina

Dear Aline_r, Thank you for taking the time to share your feedback. We’re sorry to hear that the journey and amount of walking during the tour did not meet your expectations. We understand that the combination of train rides, walking, stairs, and the bus journey can feel demanding, especially for guests who are not expecting this level of physical activity. We appreciate you highlighting this, as it’s important that travelers have a clear understanding of the itinerary and what the experience involves before joining. We have shared your comments with our team, as guest feedback helps us improve our tour descriptions, communication, and overall operations. We continuously work to make sure our tours, guides, and itineraries provide the best possible experience for our guests. Thank you again for sharing your experience. We hope to have the opportunity to welcome you on another tour that better matches your expectations and travel style. Warm regards, Tricia | SANDEMANs Team

Thank you for joining us on a journey beyond Prague! Kutná Hora has so many fascinating stories to tell, from the famous Bone Church to its rich history, and we’re happy that Oliver helped bring those places to life. Tricia | SANDEMANs Team

Thank you for your wonderful feedback! We’re so happy to hear that you had a great day trip and that your guide helped make it informative and enjoyable. We truly appreciate you joining us! Tricia | SANDEMANs Team