I used this company on the way into Dar Es Salaam and had a great experience. The way out not so good. 1. The assigned driver called me at 7:45am to say they were at the hotel to pick me up. My actual pickup was 7:45PM. Even confirmed on the email. 2. I was in the hotel lobby waiting before 7:45. 7:50 I sent a WhatsApp to the driver Viator provided. I was given the number of another driver. No clue if this driver was vetted and approved, but I tried to contact to find out from Viator and Rhom Transport to find out. No reply. I’ve had to scramble to have my hotel arrange car service.
We're truly sorry for your experience. Unfortunately, the assigned driver had a last-minute issue and couldn't arrive on time. A full refund has been processed, and we sincerely apologize. Regards, Laura
