地元ガイドと一緒に楽しむワシントン D.C. ストリートフードツアー

We booked this tour as a birthday gift for my mom, expecting a guided food-tasting experience with a knowledgeable local guide. Instead, the guide was late, the walking tour was unexpectedly changed to a driving tour, and we didn't visit any of the locations listed in the advertised itinerary. The tour felt completely improvised. We were repeatedly left waiting while the guide parked, the restaurants were not actual participants in the tour, and the experience ran an hour past its scheduled end time before we decided to call it. We didn't even eat at the last stop due to a long wait. Instead of a curated experience, the guide dropped us off and left us on our own to order and if we went over the "budget" we had to pay out of pocket. Some of the historical information shared by the guide also seemed questionable when we looked into it afterward. Once I informed the guide that we were done with the tour before concluding the last stop, he told me that I needed to call the tour company because he got a notification that the tour was cancelled and he wasn't being paid and that he had paid out of pocket for everything. We were definitely charged for the tour. Overall, this was a disorganized and disappointing experience that fell far short of what was advertised. I would not recommend this tour.

so much fun! great info, fun walk delicious food. Robert was wonderful - lots of great info! The walk was lovely. We left full!

I gave this a rating of 1 because there is nothing lower. If I could, I would give it a minus five (-5)! We had this tour booked for 1:00 for a group of 6. Almost $600. It is marketed as a 3 hour, 15 stop, walking food tour of Georgetown, in Washington, D.C. Sounded great, we were excited. It was booked about a week ahead of time, and was confirmed. The morning of the tour, about 10:00, they messaged me asking if we could move to the following day. We could not do so because of other commitments. I immediately replied with that information. They replied that they were arranging our tour as scheduled. We ordered a Uber to take us to the meeting point - a $45 trip. We had just arrived when I received a message canceling the tour. THIS WAS 14 MINUTES PRIOR TO THE START TIME!! We were there, ready to go, and had spent $45 to get there. I understand that emergencies do occur, but this was not one. This was simply inexcusably poor business management. Their excuse was that their guides were tightly scheduled. That was certainly a lame excuse, and certainly not our problem. They did refund the cost of the tour, but they declined to cover the $45 for the Uber trip in vain, not to mention any recompense for our disappointment. I would never book with this company again, and I am disappointed in Viator for listing them. I’m considering never using Viator in the future. I hope that Viator will require this company to provide appropriate compensation to us. BEWARE!