We buy a 'Dinner with folkloric show in Crete' experience through Civitatis. They tell us the day, time and point of collection. We went there long enough, but no one showed up.
We wrote because of the chat they have, called on the phone, but no one answered.
Obviously we could not attend the dinner, but the worst thing is the feeling you have when you see that you have contracted an activity to a company that seems to be interested only in billing, the customer does not care in the least. Not a single answer, not an apology mail.
Unfortunately, there are still companies like this......
S
Shaili_H
July 18, 2018 · via Viator
Although our bus was a bit late, the...
<p>Although our bus was a bit late, the overall night was wonderful. The food was great and the dancing was beautiful.</p>
事業者からの返答
Dear Guest,
We appreciate your comments regarding your recent tour. It is always a pleasure to receive such a positive feedback.
Such comments are very encouraging for all of us and enhance even more our commitment for constant upgrade of our services.
Looking forward to see you again in the near future to one of our tours.
Best regards
M
Margaret_M
September 24, 2017 · via Viator
A lttle dissapointed in arrangements...
<p>A lttle dissapointed in arrangements no fault of tour guide and bus driver, but arrived at venue more than an hour later than scheduled. Arrived at 8.00pm and were told the buffet dinner ends at 9.00pm. We were told we would have our photo taken with 2 entertainers in traditional dress, offered a liquor and enter the venue through a tradtional Cretan village home, we also had oportunity to enter a wine cellar this was all quite tiring after the bus trip when all i needed was the bathroom. The line to the buffet was quite long meals on offer was OK i didnt have any of the bread as the person in front of me pick up a slice of bread with his hand felt that it was dry and put it back into the large wicker bowl. The music, dancing and signing was not unlike Greek could not distinguish the diffrrence to authentic Cretan music except for the lyre musical instrument. The night finished at about 10.00 then had a long drive back to Heraklikn. Found this event very Over priced for what was on offer.</p>
事業者からの返答
Dear Guest,
Thank you for posting your feedback of your recent tour.
Your detailed review helps us to see our product through your eyes.
Do have in mind that this is a shared tour thus we spent 1hr at least to collect all customers from specific points before and drop them off at the end of the tour. All that you mention during the tour were part of it and sure enough no-one has forced you not to join the WC and been a part of all the demo we offer. Regarding the buffet since it is a big show sure enough the line was big and case you needed more bread one of our staff easily could help you get some more. Last but not least music played was a mix of Cretan & Greek traditional one.
We hope to have the opportunity of welcoming you back for another tour.
Best Regards