I booked a private tour in Spanish and a guide showed up 30 minutes late who didn't speak a word of Spanish. And she very nonchalantly said that she would show us the places without telling the history; in some places she gave us a sheet with explanations of the place that were there.
A total lack of respect from both the guide and Viator.
I clarify that the day before we emphasized to her that the tour was in Spanish. Since she was sending us WhatsApp messages in poorly written English.
We didn't see almost anything and we didn't learn anything about the history of Cork.
In the past I did several private tours in Greece, Norway. Hamburger
Nothing like this ever happened to us
The guide's name is Catherine
.
事業者からの返答
We sincerely apologise for this disappointing experience. We understand how frustrating it must have been to wait 30 minutes and then find that the tour was not provided in the Spanish language you had specifically requested and reconfirmed. We are very sorry that you were unable to properly discover Cork’s history and sights. Your feedback regarding Catherine, the communication, and the language issue is being taken seriously and will be reviewed with our team.
F
Frances_W
June 15, 2026
Disappointed-Guide was a no show
Our tour guide did not show up. We were at the meeting spot 30 minutes before the scheduled time. We responded to the Viator website when we had service on the ship several hours before. In the past when we have used Viator as soon as our credit card was charged, it was considered a verification to us. My wife reached out on her phone when we were docked via 'WhatsApp'. A copy of this can be made available, if needed. We took the first train available in Cobh to ensure we were there on time.
事業者からの返答
Thank you for your feedback. We’re sorry to hear about the confusion and the inconvenience caused. Our guide did attempt to reach out to you prior to the tour to coordinate, but unfortunately was unable to connect. We understand this was frustrating, especially given the effort you made to arrive on time, and we appreciate you sharing the details of your experience.
M
Margaret_O
May 12, 2026
Do not recommend this tour
The tour guide did not show up. The only good thing about the tour was the refund and the Murphy’s ice cream we enjoyed to drown our sorrows.
B
Brian_A
March 26, 2026
This guide should be...
This guide should be doing more tours! Personalized the tour which i loved. Personal places, foods, experiences, history. Never ever drowned me in facts. Loved it, highly recommend!
I
Iseult_N
February 22, 2026
Enjoyable walking tour of...
Enjoyable walking tour of Cork with our lovely guide Jerry. We got a great sense of the city and its history. I would recommend this tour to friends and family.
A
Allison_R
December 30, 2025
Tour is not with local guide from Ireland.
Tour guide is not a local. Tour guide was a student who was not from Ireland and had only lived in Ireland for about 1 year. She knew where sites were but not much about them. She was difficult to understand, and I believe she did not understand us several times. Very little knowledge of Cork. Very nice human but certainly not a typical tour guide. We asked Viator for our money back bc this tour was falsely advertised. Viator will not give us our 200 back.Won't be using Viator ever again
A
Anatolio_C
November 27, 2025
Experiencing & enjoying Cork.
Confirm tour start meeting location. A lot of steps walked, but at a very leisurely and comfortable pace.
I
Izzy_M
October 5, 2025
Best guided tour of Cork, absolutely great!
We had the best tour ever!! Our guide was so informative and well read regarding history, architecture, Irish culture and had detailed knowledge of the area. They built the tour around what we wanted to learn and the results were outstanding. Absolutely amazing couple both were kind, easygoing, friendly and helpful. We highly recommend Michael and Ale's guided tour.
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