Unfortunately, the driver was not there at the agreed time, although all data was known.
We had to organize a replacement.
事業者からの返答
(J35751U03) Thank you for sharing your feedback.
Upon your arrival, we had directed you to our official taxi counter at the airport, where the assigned driver was present. Unfortunately, there seems to have been a misunderstanding, as it was assumed that the original driver had not arrived and that a different vehicle was provided.
We regret any confusion this caused and appreciate your feedback, which helps us improve our arrival coordination and communication with guests. Thank you again for choosing our service.
M
macp775
October 28, 2025 · via Tripadvisor
Seamless airport - hotel transfer
It was a seamless experience. Our driver was waiting with our name, and without further ado brought us to the vehicle and off we went to our hotel.
事業者からの返答
(J35278U03) Thank you for your kind feedback! We’re delighted to hear that your transfer was seamless and that our driver provided a smooth and hassle-free experience. Your appreciation means a lot to us!
We look forward to welcoming you again on your next trip to Sri Lanka.
