American Airlines are great, TSA agents, not so much.
American Airlines were great, TSA agents, not so much. Some Charlotte employees, especially the TSA agents are overly rude and downright ignorant acting.
事業者からの返答
Dear Nicole,
Thank you for your feedback. We are sincerely sorry to hear that your experience did not meet your expectations.
Please allow us to clarify that we are a private transfer service provider and are not affiliated with the airport or any airlines.
We would also like to let you know that our company offers private transfer services and private tours.
Providing reliable and personalized service is our top priority, and we’re so pleased to have made your trip an enjoyable one.
We look forward to assisting you with your transportation needs in the future!
U
U9302UPjudyh
March 29, 2024 · via Tripadvisor
Excellent customer service
Samuel W with Prospect Airport Services was excellent. He has great customer. He got me to the boarding gate rapidly. He also helped others along the way.
事業者からの返答
Dear Customer,
Thank you for sharing your positive feedback! We’re thrilled to hear that Samuel provided excellent service and was helpful not only to you but to others as well. It's great to know he ensured you got to your boarding gate quickly and efficiently.
We truly appreciate your kind words and will be sure to pass them along to Samuel. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out!
D
Deloris_W
April 1, 2022 · via Viator
Very courteous and clean...
Very courteous and clean will definitely choose this transport again when I come back for my next conference.
事業者からの返答
Dear Deloris,
Thank you for your kind review! We’re thrilled to hear that you found the service courteous and the vehicle clean. Knowing you’d choose us again for your next conference means so much to us. We look forward to serving you again in the future! Safe travels! 🌟
P
Pamela_R
January 7, 2021 · via Viator
Excellent!!
Perfect from start to finish. Kept good communication. Car was clean. Driver was really nice. Would highly recommend this transfer!
1人が参考になったと回答
事業者からの返答
Dear Customer,
Thank you for your kind review! We're so glad to hear that everything went smoothly from start to finish. Clear communication, a clean car, and a friendly driver are exactly what we aim to provide. Your recommendation means a lot to us, and we hope to serve you again in the future! Safe travels!
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