ブルーラグーン、コミノ島＆ゴゾ島クルーズ-スイム、スライド＆観光

Highly recommend this was such an awesome day . The crystal clear blue lagoon is just breathtaking and then all the non stopping views on the boat was beautiful. Going to GOZO for the rest of the day is beautiful and I recommend spending the 5€ and getting the bus transport lots of big hills

Really smooth operation. Plenty of food and drink on board at reasonable Prices. We went with 3 kids, who loved the blue lagoon. Which was an option to stay at instead of going to Gozo for the day. It is a long day, so pack accordingly.

Everything was excellent apart from the drinks, 20 eur for ananas and 4 cocktails that contained very little alcohol. Every time I asked to make it stronger but the staff just laughed. They have the best spot in blue lagoon where you have plenty of space to swim, jump from the boat or use the crazy slide. The other thing, first come first serve rule are valid only till the gozo island, then they remove all the belongings. So if you are planning to come 1.5 h earlier to get best spot on the top deck, have that in mind. The transfer in cozo was perfect.

Overcrowded. Noisy. Worse nightmare.

I'm trying to get a refund of €240, after being left high and dry by Hornblower Cruise Malta. I bought 6 tickets weeks in advance of our trip via "Headout Tours online" to do a full day Gozo & Comino Cruise with Blue Lagoon on Hornblower, departing Tuesday 9th June at 1000hrs, at a total cost of €240. We arrived at Bugibba Pier in plenty of time to collect our pre-registered blcomino.com wristbands, and then we proceeded to queue with others at 0920hrs (as per voucher instructions) to board the Hornblower ship. At our turn to board, the person who was scanning tickets at the boarding ramp for the Hornblower, he looked at my phone/tickets and pointed out at the "tour name title" and he said "this ship wasn't going to Gozo, that it was the next ship coming at 1030hrs from Silema to Bugibba". I queried that because the ticket says 1000hrs, and he called over to another crew member at the pier, who also verified that another boat comes in at 1030". So I had two crew members advise me the same thing !! Who was I to question this, I mean I'm at their ship and this is their crew? So, we waited for this 1030 ship, which never came. I tried to contact the emergency number for Headout, but i couldn't get through. I contacted chat lines, but you only get a chatbot these days, so useless. We ended up booking new tickets at the pier to go with "Sea Trips Catamaran" on a 5pm sunset cruise later that day, which cost us an additional €180. I followed up with an email to Headout Customer service that afternoon, and they emailed back with Hornblowers response, which is that "I must have gone to the wrong pier (which I didn't), because I was at their ship and I have video evidence to support this. Also, Hornblower say that "only one ships departs at 1000hrs from Bugibba ", which is funny, because that is the ship that I was trying to board, but I couldn't get access to board it !!!! The customer care team from Headout have tried to deal with Hornblower, but they just receive a standard response that " I must have made a mistake, there is only one 1000hrs departure, the ship departed without me and therefore I'm not entitled to a refund". So here's some evidence. Hornblower said in their reply that "only one ship leaves at 1000hrs from Bugibba Pier", and yet they had an advertising board at Bugibba pier on the 9th June'26, which says they have 2 tours !!! They advertised a " Tour A, Comino, Blue Lagoon and Caves" and also a "Tour B", which is what I booked for "Comino, Blue Lagoon, Gozo and Caves", and get this, it says the ships leave at 1030hrs (I'm glad I took a photo of this, which is attached). Incredibly, after my written complaint that day, a couple of days later, somebody in Hornblower then covered up that very same advertising board with a new board using some cable ties (and you can see it was covering up the two tours and 1030hrs) ... sneaky eh !!!! So the bottom line is, some crew members made a mistake with my tickets, perhaps they read it wrong but they are the ones that made the mistake and all Hornblower can do to save face is to call me liar, or suggest that I made a mistake and all the while they'll just keep €240. Headout offered me an option to rebook the same tour for another date, which in a sense is admitting liability for an error, but I wasn't able to go another date, as I was travelling elsewhere, i'd also booked a separate tour a few hours later at additional expense. So willing to rebook me, but not willing to refund me! I work in the Travel Industry for a large Tour Operator, and I've never come across such disregard towards a customer issue. At no point have they engaged meaningfully via Headout customer care, even though I've provided supporting evidence to the contrary. Ironically, on their own poster at the pier their company slogan is "Because you deserve the best", when really all I deserve is a refund which would be the best, and what I deserve. I'll be sure to call them out to other agents and customers for their behaviour.

This was a great boat trip and my friends and I enjoyed it tremendously. Would highly recommend this tour for anyone visiting Malta, you won’t be disappointed!

EXCELLENT EXPERIENCE!! Wonderful crew, energy and spacing of activities was great. Highly recommend for families!

Amazing trip, boat stocked with everything you need. Very structured and organised. Has a great day.

This is the tour you need to be going on if you want to go to the blue lagoon. Our boat definitely had one of the best spaces to dock and plenty of space on board. The pineapple drinks were also a highlight!

The itinerary states 3 times a 90 minute stay (blue lagoon, Victoria and Citadelle). Actually we stopped for 80 minutes at the blue lagoon and another time for 90 minutes at Victoria where the Citadelle is located. But we didn't make a third stop. So instead of 4,5hrs we got a little under 3 hrs and the rest of the time on the boat.... there was enough space in the boat, drinks and food wasn't too expensive, made different Foto stops, provided life vests for insecure swimmers so they could also swim in the blue lagoon, possibility to rent googles and snorkle for 5€