バンコク スワンナプーム空港 (BKK) VIP ファスト トラック サービス

Great experience was met at gate and brought straight through immigration. He waited till my bag came and I left. Easy peasy.

No one showed up. We waited and tried calling the support number but received no responses. I have requested a full refund.

Great personal guide through a crowded airport. I wouldn't have found my driver without the Viator guide.

We got of a long flight and our attendant was waiting for us at the gate. She escorted us right through immigration. Very easy and fast. .

Easy and quick. My concierge took me easily through the whole process. Fastest bkk immigration I’ve ever experienced. Highly recommended.

Such a disappointment! We were NOT met at the gate as promised. Our domestic flight's arrival was late, connection time to our international flight was short, and we had none of the assistance purchased. This is after reassurances from Viator's staff and (eventually) the local provider Sun Leisure that we would be met at the gate. Communication from Sun Leisure by text and phone was poor and confusing. They do not appear to be equipt to deliver the service advertised. This was a bad experience. I have requested a refund from Viator & hope that at least this aspect is handled correctly.

The website is not clear about what to expect. We needed to get through immigration, collect bags, go through customs, and then check in at another airline--which I detailed in a message. I wasn't sure what aid we'd get. And I never received any clarification. When we arrived, we walked down the passageway to an intersection and a man was there with our names. He put us in a cart and drove us quite a long distance to where we went through immigration separately from others. We never saw our driver again. He didn't speak English, so we couldn't ask him questions. We then headed to baggage. So, was the cost worth the cart ride past everyone else? Yes, because we had a tight connection. However we had to wait for our bags with everyone else, so if your bags are unloaded towards the end, I'm not sure how much time you'd save. It was great to not have to queue in line, but if you're not in a rush... The biggest negative was not getting a sense of the service that you will receive--absolutely no communication.

Excellent service will use again Polite gentleman at pick up point fantastic help Thank you for your service