The driver arrived early in a clean and comfortable vehicle and I got to the airport in a reasonable amount of time.
The driver was texting and taking calls on his hand held mobile during the trip which I felt was unsafe.
1人が参考になったと回答
事業者からの返答
Dear Customer,
Thank you for sharing your feedback regarding your recent trip with us. We appreciate your positive comments about the punctuality and comfort of our vehicle.
However, we take safety very seriously, and we apologize for any inconvenience caused by the driver's behavior during the trip. We will investigate this matter further and take appropriate action to address it.
Please rest assured that we prioritize the safety and well-being of our passengers, and we will ensure that such incidents are not repeated in the future.
Thank you for bringing this to our attention, and we apologize for any discomfort caused. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact us directly on qa@elifelimo.com.
Thank you..!!
D
Daydream560268
March 16, 2023
No-Show
They didn't show up. Apparently, after multiple messages, I learned that this company subcontracts out these jobs but gave them incorrect pickup information. Ended up taking a taxi.
F
Frank_G
March 16, 2023
Good Transfer Service
Easy transfer service once I was able to find my name. Very straightforward and the company was communicative throughout the process.
My flights were delayed so that what should have been a 7PM arrival turned into a late night arrival and ride to my hotel. It was a great ride and easy process
1人が参考になったと回答
K
Kenya_A
February 24, 2023
No hassle transportation
Once the area was located where to wait for transportation, there was a sign with my name listed, easily visible. Simply informed the young ladies in the area that I was ready to be transported by presenting them with my name sign. Pick up arrived in less than 10 minutes. Nice driver, clean car, fast transport, no worries.
1人が参考になったと回答
G
ginalinh27
February 3, 2023
Affordable and reliable!
Pick up was a little confusing due to communication but our driver was the sweetest and she took us to our hotel safely.
K
Kelly_E
January 29, 2023
DO NOT USE This company!!
Do not use them!
We ordered a car for five adults with luggage they intern sent a car but only sat for adults when we said that we wouldn’t fit in there they driver left what back inside they said there was another car coming we waited an hour nothing showed up went back inside and they said oh we can’t help you you need to call the company called the company no one answered emailed the company and they told us if we paid more money they would send a van don’t use them!
1人が参考になったと回答
J
Jatoya_T
December 22, 2022
Airport
Great and stress free they track your flight and pick you up in a timely matter to get you to the airport with enough time to check in and everything
1人が参考になったと回答
S
samantha_l
December 19, 2022
The car we were picked up...
The car we were picked up in had no seatbelts, was very messy (personal items all over the vehicle that had to be pushed out of the way to sit), the boot was full of drivers personal items so our large suitcases had to be forced in to the back seat this meant I had to sit in the front without a seat belt.
1人が参考になったと回答
事業者からの返答
Dear Samantha,
we are truly sorry for this matter, and we want to look in detail about it, please accept this email as our apologies, and if you can please share the ride id with us at qa@elifelimo.com.
regards
D
Dan_M
November 11, 2022
Terrible service
Didn’t turn up. Requested refund from Viator and they refused. Do not use them, terrible service. Kept on saying 5min away, and didn’t show up.
1人が参考になったと回答
S
StanStanley
November 2, 2022
Not reliable
No one contacted ot emailed time of confirmation for pick and there was no contact number provided. I send numerous messages thru the viator app but no one responded. So I had to request for a refund and took taxi back to aiport
