Belmond Hiramビンガム列車からMachupicchu - 終日

This really is well worth the experience if you want to take the hassle out of having to queue for buses and tickets and have a great service then this is the only way to do Machu Picchu. The train is itself is beautiful, the food is well deserving of its excellent reputation. But above all - imagine how easy your day is … you get on the train to drinks/meals all included, you arrive to Machu Picchu being well cared for with a fantastic guide who even provided us with good quality ponchos (everyone else’s looked awful compared to the Belmond ponchos) it really is in the small details when it started to rain. We got a lovely suede bag and water bottle upon the train which turned out very handy for the rest of our trip. There is no queuing or waiting for tickets and buses - they sort it all for you and the buses come directly for you as your train arrives to go straight to Machu Picchu. Our guide was truly inspiring with loads of information and of course seeing the site is significant. You finish this off with champagne and afternoon tea at the lodge while everyone else is still queuing for the bus to leave. Then for us it was a return same day journey so we got back to the train for some great chilled music and more champagne and another great meal. The only problem we had was they dropped us off at the wrong station on the return - they kept asking us where we were leaving and we said Ollantaytambo since that is what our tickets stated. When we arrived early morning we assumed that was the station we were at but Hiram Bingham forgot to mention they had changed the arrival/departure station without telling us to Pachay Station. I do wish they had informed us so just be mindful to double check the station hasn’t changed and which station you actually leave from. Otherwise this train really is worth every moment and what a way to experience Machu Picchu.

I am absolutely stunned by how terrible my experience was with the Belmond Hiram Bingham train. For a service that markets itself as “luxury,” what I encountered was a shocking lack of transparency, professionalism, and basic respect for travelers. Coming from Europe, I purchased a $570 ticket directly through Belmond’s official website. The way the experience is presented strongly suggests that access to Machu Picchu is included. Yet I received no email, no warning, no clear information stating otherwise — nothing. Only upon arriving at Poroy station was I abruptly informed that my ticket did not include the entrance to Machu Picchu, although I was still invited to “board the train anyway.” Let’s be honest: taking a luxury train to a destination you are not allowed to enter is completely pointless. The staff at the station were cold, dismissive, and condescending, repeatedly implying that the mistake was mine, when in reality the issue comes from Belmond’s own misleading communication. They even suggested that I should “stay overnight” and “maybe try again tomorrow,” which turned out to be entirely untrue. The train left without me — because there is absolutely no reason to sit in a luxury carriage if you cannot access Machu Picchu upon arrival. And here’s the part that proves how misleading their information was: Just minutes after the train departed, my hotel concierge managed to secure an entrance ticket immediately. This shows that the instructions given by Belmond staff were not only wrong, but needlessly stressful and completely misleading. To make the experience even worse, Belmond has refused to refund me, despite the fact that I could not use the service and that the entire situation was created by their lack of transparency. To illustrate how absurd this situation is, imagine buying a ticket to visit the Eiffel Tower, only to be told upon arrival: “You didn’t read the fine print — the ticket doesn’t include the elevator. You can enter the building, but you can’t go up. Stay overnight and maybe tomorrow you’ll get access.” No traveler would accept this in Paris, London, New York — and it should not be acceptable here either. In my view, this is clear misleading advertising. The service described online does not match the reality on site. It feels deceptive, irresponsible, and absolutely unacceptable. I lost an entire day of my trip, experienced unnecessary stress and frustration, and was left with a deeply negative impression of what should have been a highlight of my visit to Peru. For a company operating in the luxury sector, this level of disorganization and disregard for customers is simply shocking. I strongly advise future travelers to be extremely cautious.

An unforgettable walk. Who wants to go to machupichu with comfort, sophistication and luxury, I indicate too this train. A special highlight for the care of absolutely ALL employees, all! But I must emphasize the care of Lizbeth and Thelma (our guide). Liz did not remove the smile from her face, she was always willing to answer any request from us and other travellers. A Thelma foi nossa guia. What a spectacular guide. Patient, cheerful, intelligent... gave us a true lesson of history about machupichu. At the end of the tour, Thelma accompanied us to the hotel where we would sleep in warm waters. I have absolutely Nothing negative to score. We have never been so well served in tourism. Worth every penny! Congratulations to the whole Belmond team.

After two days in Machupicchu our return to Cusco was by this Train Service. It was a nice surprise to tell at our table a bottle of champagne that we shared with the travelers of the car. The musical show was motivating and contagious, which most passengers participated singing and dancing in the Bar car. As the trip was afternoon-night, the Show was a wonderful experience that we didn’t feel the travel time and surprisingly we were already at Belmont Station. I recommend this train service

Spectacular experience from beginning to end. Service was impeccable, food was amazing, top notch views, live music, and delicious local cocktails such as Pisco sour & "a Peruvian cosmo". If you're thinking of a way to get from cusco to machu picchu, this is your sign to book the Hiram Bingham.

Most memorable train trip! The fine dining, superb service and entertainment! What wonderful views! Then a day at one of the wonders of the world - Machu Picchu, just unforgettable! And then to have another superb gastronomic experience on the way back again to top off a day to remember!

A pleasant ride which was entertaining with musicans in the bar area. We had a delicious meal and wine service . The view was spectacular

Trecho - Aguas Calientes to Cusco: Wonderful experience! Requinte, highly prepared crew, courtesy, great menu, good quality drinks, exceptional musicians. I highly recommend.

Well worth the money. The folks working the train take such great care of you and really go above and beyond to make your trip memorable. Food was outstanding and the service was perfect. Everything was perfectly timed and planned. Bus is waiting for you when you arrive and then you are right into Machu Picchu with a guided tour. Afternoon tea at the Belmont was also fantastic. My wife and I were very glad we chose this option to get to and from Machu Picchu.

First class all the way! Amazing trip to Machu Picchu! Food was amazing, top notch customer service, super fun entertainment, etc…can’t say enough wonderful things about my experience ❤️