This was a much more challenging walk/hike than expected, with some extremely steep and icy sections. The provided ice spikes were of poor quality, and many people in our (too large) group had issues with them. We had an injury in our party (due to less than ideal path-finding from the guides) and only one of the guides was helpful for the required first aid (note that the guides didn’t have any first aid kits with them). One guide was actually hostile and yelled at the injured party to hurry up- extremely unprofessional. More experienced guides would have assessed the group and provided some options for safer routes.
事業者からの返答
Thank you for your feedback.We would like to clarify several important points regarding your experience. We have carefully reviewed this situation with the guides who were present during the hike.
According to both guides and other participants, assistance was offered to you repeatedly throughout the activity. The guide stayed with you during the more difficult sections, helped adjust your ice spikes several times, and provided support such as chocolate and a thermal blanket to the injured party . Guidance was also given on how to move safely on the steep and icy terrain, our guide choose the most safe, suitable path and the easier for the group.
We do not recognise the description of hostile behaviour in your review. The guides report remaining calm and supportive, and other guests present can confirm this.
Winter hikes in Arctic conditions can be physically demanding, and the terrain is naturally steep and icy in certain sections. Our guides continuously provide instructions and support to help participants navigate these conditions safely.
While we regret that the experience did not meet your expectations, the situation described in your review does not reflect the accounts from the guides or other participants on the tour.
P
Pat C
February 26, 2026 · via Tripadvisor
Beautiful scenery.
The tour guide Gigi was incredible. The views and the location were beautiful.
However. The group size (20) was much too large for this activity. There were at least 4 languages being spoken on a tour and the guide managed to make us all feel included (barely). However it meant the day went much longer. And the group was less managed than we would like (for safety and experience).
The gear was mostly broken and lacking, and overall the day was disappointing for the price.
R
RicouG43
February 12, 2026 · via Tripadvisor
Perfect time 😀👍 nothing wrong
Very nice hike and special mention to the two guides of this day Ben and Dorian who were very good advice, friendly, available and very close to our group (humour and great atmosphere). Beautiful day and excellent exchanges.
A
Aurora_G
December 1, 2025 · via Viator
Wonderful frozen waterfall
It was a wonderful experience.. immersed in the Lapland forest. All thanks to our guides Tommaso and Joana who were able to tell us and make us experience the magic of this fantastic place!
G
Grace_6622
March 20, 2025 · via Tripadvisor
Waterfalls of ice
We stayed in this nature reserve with a 5 km loop route. There are flat points and more challenging climbs and descents. The frozen waterfalls are a unique sight. Afterwards an outdoor barbecue that demonstrates how, in this extreme land, outdoor experiences can be realized despite the cold wind! Thanks to Pamela who was able to guide us in this challenging but memorable day!
事業者からの返答
Dear Grace,
Thank you for sharing your experience! We're delighted that you enjoyed the stunning frozen waterfalls and the adventure along the loop route. It's great to hear that Pamela made your day both challenging and memorable. Your feedback inspires us to continue providing unforgettable outdoor experiences.
Best regards,
7
746b_reng_rem
February 1, 2025 · via Tripadvisor
To see
A great hike despite cloudy weather.
The guide was great took the time to explain the vegetation, to wait for everyone during the walk.
A bit far away but it’s worth it and there are not many people so we take the time.
Group of 8 which makes it possible to do a nice hike
S
stefanoaB6297RV
January 5, 2025 · via Tripadvisor
Experience not to be missed
A fantastic experience ... thanks to the guide Mr.Andrea who clarified everything. Excellent the quaint food that was offered.
E
Erick_G
December 23, 2024 · via Viator
Fantastic hike.
Excellent way to experience the outdoors near Rovaniemi. It is a long hike. The path have parts that are steep and icy and you need to be careful. Our guides Alex and Julia were awesome and took good care of our group. Making sure everyone stayed safe and had fun.
We enjoyed this a lot more than we thought we would. Highly reccommend!
K
K4983XRvivianav
December 13, 2024 · via Tripadvisor
Trekking ad Auttikongas
Beautiful excursion even if you changed location because path too icy and dangerous the one booked.
It was nice to immerse yourself completely in nature, discovering routes and enchanting landscapes. The Viki guide, who accompanied us, very nice, prepared and helpful.
He told us so much about Lapland and reindeer. Bravo Viki, nice to meet you.
Viviana and Manu
M
Marta17458
February 29, 2024 · via Tripadvisor
Excursion to the waterfalls
Very good walk through the forests of Rovaniemi, luckily the weather was good and it wasn't very cold, we were at 0 degrees (hot?). Our Guide Laura R. was a 10, very attentive the entire time with the entire group, the elderly people, and a tourist with asthma problems. We finished with a cup of cream of mushroom soup and reindeer salami sandwich with cheese (and some marshmallows on the fire).
