We booked an airport transfer spontaneously about 12 hours before our flight. Unfortunately, I made a mistake and entered the wrong arrival time (12:15 instead of 14:15). Shortly afterwards, I booked a second transfer with the correct time and immediately contacted the company to explain the issue and request a cancellation of the incorrect booking. Despite reaching out right after the booking and clearly demonstrating that it was a duplicate, the company showed no intention to help or cancel the first reservation. They simply referred to their 24-hour cancellation policy and refused any form of support or goodwill. This was a very disappointing customer experience, and therefore I will be leaving the lowest possible rating for this company.
Thank you for providing your feedback regarding your recent experience with our airport transfer service. We are sincerely sorry to hear of the disappointment and frustration you encountered, as this does not reflect the high standard of service we aim to provide. We understand how upsetting it must be to book a duplicate transfer due to an input error and then face difficulties with the cancellation process, especially when the issue was immediately brought to our attention. We acknowledge your concerns regarding the application of our cancellation policy in this specific situation. We take all feedback seriously and are committed to addressing this matter in order to investigate your case thoroughly, we kindly ask that you provide us with your booking reference number. Thank you.
