I experience with hight quality of tour service by Magdalena , Robert (Bus 13) and their guide Magda. Got the important information of this special tour and it was totally worth the value of money and time, which last for 6 hours picking-taking back to the confirmed point. I have ordered lunch box and I was totally fine all time long. I highly recommend it to you.
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richardfW3985TM
October 2, 2026 · via Tripadvisor
Excellent day out
Coach 13 picked us up and was on time made to feel welcome and driver was spot on
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lilybT8050ZI
October 2, 2026 · via Tripadvisor
Well organised
Magdalena and Robert were efficient and organised, everything went very smoothly
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Delboy06
October 1, 2026 · via Tripadvisor
Auschwitz Tour
Was a great tour from the driver that picked us up at the hotel to the tour guide on bus 13 Magdalene. The only thing I could fault was we didn’t get dropped off at our hotel which isn’t a complaint as we had planned on going into the old town for dinner but someone that isn’t they will need to get back to there hotel by uber or bolt. The tour guide at Auschwitz was incredible had lots of information on both camps. I would definitely recommend this company to book with.
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Seaside63307823306
October 1, 2026 · via Tripadvisor
The best guide
The whole experience was empowering.
Thank you fir the lovely Magdalena from bus 13, she is the best.
Love from Israel
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willmU7027WQ
October 1, 2026 · via Tripadvisor
Very well done, very easy and organized.
We did our tour with bus 13. The booking and pickup were both easy. The bus ride was comfortable. The tour and experience was very well done and was once in a lifetime. The length was as advertised. All staff was kind and respectful. Would highly recommend.
事業者からの返答
Thank you for your wonderful feedback! 😊 We’re very pleased to hear that everything from booking and pickup to transport and the tour itself was easy and well organized. It’s great to know our team made your visit comfortable, respectful and memorable.
SuperCracow Team
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pavinm2026
October 1, 2026 · via Tripadvisor
Well organised tour
The trip was very well organised my Magdalena from bus 13, there was decent time provided for break and when I was late once, they also kindly waited for me.
事業者からの返答
Thank you for your kind feedback! 😊 We’re glad you found the tour well organized and appreciated the comfortable breaks and flexibility. It’s great to hear that Magdalena made you feel well looked after throughout the day.
SuperCracow Team
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I8749WDlesleyg
October 1, 2026 · via Tripadvisor
Be Careful! Cancel Last Minute
Our trip was cancelled last minute, which left no time to book onto another reasonably priced alternative.
I've read lots of similar stories which makes you wonder if they're transferring their guides onto the higher priced, more expensive and more profitable tours.
Terrible service and to hide behind a falsehood of a blackout being the reason to cancel but email a different reason makes me suspect this is deliberate.
Be careful when booking your tour.
Disgusting abuse of tourism.
事業者からの返答
We’re very sorry for the cancellation and understand your frustration. Unfortunately, we did not receive a guide for your group, so we could not operate the tour as planned. The refund was processed after cancellation and should reach you within 5 business days.
SuperCracow Team
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FionaW29
October 1, 2026 · via Tripadvisor
Excellent!
Such a well organised tour, everything from pick up to drop off was faultless. Tom the coach driver was brilliant! Humbling experience and everyone should go…
事業者からの返答
Thank you for your wonderful feedback! 😊 We’re very pleased that everything from pickup to drop-off went smoothly and that Tom made the journey even better. We’re glad the visit was such a meaningful and humbling experience.
SuperCracow Team
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255luisg
September 30, 2026 · via Tripadvisor
Be ready to wake up at 04:30 AM
Very disappointing organization. We booked the tour expecting a reasonable departure time, only to be informed the day before that our pickup had been changed to 5:20 AM.
Apparently, this is not unusual: the operator confirms the actual pickup time only shortly before the tour, meaning a tour you book for a convenient time can end up requiring you to wake up in the middle of the night.
The Auschwitz-Birkenau visit itself was worthwhile, but customers should be made much more clearly aware of this possibility before booking. Had we known our departure could be moved to 5:20 AM, we would have chosen another option.
事業者からの返答
We’re sorry for the inconvenience caused by the early pickup. According to our records, you received an email the day after booking informing you that the tour could start earlier. Unfortunately, we depend on guide availability and museum visitor limits, so the pickup time may change. We understand this can be inconvenient and appreciate your feedback.
SuperCracow Team